Overall Key Responsibilities

Customer and Client Satisfaction

• To be polite, professional and welcoming at all times with customers, clients and colleagues
• To ensure the highest level of customer care is adhered to at all times
• To demonstrate a can-do attitude towards individual customer requests and strive to exceed customer expectations
• To maximize all sales opportunities through selling techniques and adherence to Brand Standards, internal or external
• To acquire a good knowledge of all products in order to be able to advise individual customers on their product choice
• To actively gain customer feedback, passing information onto your manager
• To upsell at every given opportunity
• To display all promotional activity material to the highest standards and ensure customer awareness of relevant promotions
• As part of our commitment for continuous improvement and innovation, all associates are encouraged to seek ways to develop the customer’s service experience, improve work activities and promote efficiency
• To prepare, produce and serve food to the brand standard applicable to the site/unit.

Preferred Employee

• To assist colleagues in a willing and positive manner including assisting with other duties as required
• To attend all preservice meetings, relevant training sessions and meetings
• To promote Compass Group Canada and maintain a positive company image
• Prepared to go the extra mile to help other colleagues, serve customers and make the unit a great place to work

Health, Safety and Quality Assurance

• Know elements of the Health & Safety Management System (HSMS) binder and QA Standards and Solutions manual and where to get needed information
• To report H&S/QA safety issues to your line manager, including all accidents and near misses
• To promote good Health Safety and QA safety habits and methods of work; record keeping as necessary
• To operate equipment/machinery as shown and trained to do so, ensuring that the equipment is used safely and in accordance with current regulations and company policies
• Complete and attend all HS& and QA training
• Follows principles of sanitation and safety in handling food and equipment

Operational Excellence

 Personnel

• To wear a clean, pressed and correctly worn uniform including name badge everyday
• To wear all appropriate and company regulated PPE’s, including but not limited to non-slip shoes and cut resistant glove/s
• Follow all Quality Assurance Guidelines for personal cleanliness and hygiene
• Follow all Quality Assurance Guidelines for workplace cleanliness

• Assist with any reasonable task as assigned by a manager or Supervisor

Preparation

• Follow all guidelines for food preparation; recipe adherence; brand standard adherence
• To receive stock, store and check for quality and quantity; ensuring that all stock is dated and rotated
• To prepare all necessary food items in a timely manner
• To operate all necessary equipment required to produce items in a safe manner, and to standard

Service

• Must be able to speak fluently in the English language.

• To serve customers with visually appealing products, hot/cold food and beverages during service times
• To maintain Brand Standards, whether internal or external brands.
• To operate all equipment required in service in a safe manner and to standard
• To attend appropriate Brand Standards Training
• To accept payment and give change to customers, including operating a till in accordance to all cash handling procedures
• To ensure all workspaces, displays, counters, sneeze guards and seating areas (if applicable) are clean and free of debris
• To observe and comply with all company and unit procedures relating to cash handling and security, reporting any issues to your manager

General Housekeeping

• To ensure work station/s are kept clean, washed and sanitized.
• To ensure all necessary equipment used in the preparation for and service of customers is kept clean, washed and sanitized
• To ensure all garbage and cardboard is deposited in the assigned areas
• To maintain overall cleanliness as appropriate.