We are seeking an energetic and customer-focused Cafeteria Supervisor to oversee daily operations at our all-you-can-eat dining venue. The successful candidate will lead front-of-house staff, ensure exceptional customer service, maintain food quality standards, and support efficient restaurant operations during afternoon, evening, and weekend shifts.

Key Responsibilities

Operations Management

• Supervise nightly Caferteria operations to ensure smooth and efficient service.
• Monitor dining room, buffet stations, and service areas to maintain cleanliness and presentation standards.
• Ensure compliance with food safety, sanitation, and health regulations.
• Assist with opening, shift change, and closing procedures.

Team Leadership

• Lead, motivate, and coach front-of-house staff to deliver excellent customer service.
• Coordinate staff assignments and monitor performance throughout shifts.
• Train new employees on service standards, company policies, and procedures.
• Foster a positive and professional work environment.

Customer Service

• Greet guests and ensure a welcoming dining experience.
• Resolve customer concerns and complaints promptly and professionally.
• Monitor guest satisfaction and take corrective action when necessary.
• Support team members during peak service periods.

Food & Quality Control

• Ensure buffet stations are properly stocked, clean, and visually appealing.
• Monitor food quality, freshness, and portion control standards.
• Communicate with kitchen staff regarding replenishment and guest feedback.
• Assist in reducing food waste while maintaining excellent product availability.

Administrative Duties

• Support scheduling, attendance tracking, and labor management.
• Complete shift reports and communicate operational updates to management.
• Assist with inventory checks and supply ordering when required.
• Handle cash management and point-of-sale procedures as assigned.

Qualifications

• Previous supervisory experience in a restaurant, buffet, hospitality, or food service environment preferred.
• Strong leadership and team-building skills.
• Excellent customer service and conflict-resolution abilities.
• Ability to work effectively in a fast-paced environment.
• Knowledge of food safety and sanitation practices.
• Strong communication and organizational skills.
• Ability to stand and walk for extended periods.

Schedule Requirements

• Availability to work afternoons, evenings, weekends, and holidays as required.
• Flexible schedule to support operational needs and peak business periods.

Key Competencies

• Leadership and accountability
• Customer-focused mindset
• Problem-solving and decision-making
• Time management and organization
• Attention to detail
• Ability to multitask under pressure

Compensation & Benefits

• Competitive hourly wage based on experience.
• Opportunities for advancement and professional development.
• Employee meal discounts