Member/Guest Experience

·         Knowledge of all Marketing promotions, initiatives and special events and providing assistance when required i.e. coupons or discounts.

·         Accurately complete all point of sale (POS) transactions, including membership sales, group bookings, and regular member/visitor admissions.

·         Strong attention to detail, specifically when completing membership registration

·         Work in a team environment while achieving personal goals.

·         Obtain and evaluate all relevant information to handle visitor inquiries, complaints and how to direct them as necessary.

·         Maintain a clean and safe work environment that complies with health and safety procedures, including the use of required safety equipment (if required), and identify unsafe practices or conditions.

·         Answer the phones and emails professionally and courteously.

·         Rent out and maintain strollers & electric scooters, and clean throughout the shift as required.

·         Monitor kiosks for functionality and ticket stock.

·         Scan visitors in a kind, efficient manner.

·         Distribute value-added information and materials.

·         Adhere to Park Hospitality’s G4S protocols.

Additional Responsibilities

·         Assist with self-guided groups from taking payment through to arrival and departure

·         Assist with monthly renewal mailing notifications

·         Work closely with APC’s volunteer corps, offering consistent support and positive reinforcements/appreciation.

·         Other tasks as required.

General Duties

·      Adhere to and comply with all Park Hospitality & Compass Group Canada policies, safety regulations and safe work practices that will ensure a safe work environment.

·      Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.

·      Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.

·      Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.

·      Perform other related duties and responsibilities as required.