Operational Leadership

• Supervise daily food service operations, including food preparation, merchandising, service, and sanitation.
• Coordinate staff schedules and assign duties to ensure adequate coverage and efficient workflow.
• Monitor service standards and address operational issues in a timely manner.
• Support catering, special events, conferences, and hospitality functions as required.
• Ensure all opening, closing, and cash-handling procedures are completed accurately.

Team Supervision and Development

• Lead, coach, and motivate frontline associates to deliver excellent customer service.
• Conduct training and orientation for new employees on company policies, food safety standards, and operational procedures.
• Monitor employee performance and provide ongoing feedback and coaching.
• Assist management with recruitment, onboarding, scheduling, attendance management, and performance evaluations.
• Foster a positive, inclusive, and respectful workplace culture.

Food Safety and Quality Assurance

• Ensure compliance with all food safety regulations, public health requirements, and Compass Group standards.
• Monitor food quality, presentation, portion control, and product freshness.
• Maintain cleanliness and sanitation of all food preparation, storage, and service areas.
• Ensure proper receiving, storage, labeling, and rotation of food products using FIFO principles.
• Support food safety audits and corrective action plans.

Customer Service

• Ensure a high level of customer satisfaction by responding professionally to customer inquiries, concerns, and feedback.
• Build positive relationships with students, faculty, staff, guests, and clients.
• Resolve service issues promptly and effectively.
• Promote hospitality-focused service and create a welcoming dining environment.

Inventory and Financial Controls

• Assist with inventory management, ordering, receiving, and stock control.
• Monitor food, beverage, and supply usage to minimize waste and control costs.
• Verify cash handling, point-of-sale transactions, deposits, and related reporting procedures.

Health and Safety

• Promote a safe working environment and ensure compliance with occupational health and safety legislation.
• Conduct workplace inspections and identify potential hazards.
• Ensure associates follow safe work practices and use equipment properly.
• Report accidents, incidents, and workplace concerns according to company procedures.

Administrative Responsibilities

• • Complete required operational reports, logs, and documentation accurately and on time.
  • Assist with implementation of company initiatives, programs, and operational improvements.
  • Maintain knowledge of company policies, procedures, and brand standards.
  • Perform other related duties as assigned.