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Centric Operations Lead (Program Lead)
Req ID: CENTR003798
Category: IT
Brand: Compass Digital
Employment Status: Salary
Starting Rate: $80000.00 CAD
Location: 72 Fraser Ave, Toronto, ON
Category: IT
Brand: Compass Digital
Employment Status: Salary
Starting Rate: $80000.00 CAD
Location: 72 Fraser Ave, Toronto, ON
Posting Date: 2026-06-12T17:00:08.38Z
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Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Compass Digital? We are a member of Compass Group North America, the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what’s possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.
About the Role
CentricOps is the operational function that serves Product, Experience (Design), and Engineering as one unified team. It is not a representative body for any single discipline — it works across all three, removing friction, building culture, and creating the conditions for PXE to do its best work at scale.
We’re hiring a CentricOps Lead (PXE Operations) who will be the hands-on operator tier: you run daily execution, keep the machine moving, and ensure nothing slips.
Your core mandate? Run the work. Keep the engine moving daily. This is a doer role—deeply hands-on—not a strategist role.
What You Will Do
- Execute the day-to-day operational work that keeps PXE running smoothly (intake, triage, follow-through, closed loops).
- Maintain the PXE tooling stack: licence/seat provisioning & deprovisioning, seat hygiene, renewals calendar tracking, and coordination with vendors as needed.
- Keep Digital Health Dashboard data flowing: support metric instrumentation, monitor data breaks, triage issues, and escalate systemic gaps to the Manager.
- Run onboarding programme logistics: schedule sessions, manage invites/materials, track cohorts, and gather feedback.
- Coordinate logistics for community events, workshops, and learning sessions (run-of-show, comms, follow-ups).
- Maintain CentricOps documentation: update SOPs, templates, playbooks, and the Ways of Working library.
- Flag emerging friction patterns and cultural risks to the Manager before they escalate.
You’ll Thrive Here If You…
- Love hands-on execution and get satisfaction from making complex operations feel simple and reliable.
- Are highly organized, detail-strong, and can manage multiple streams without things slipping.
- Communicate calmly and clearly, especially when priorities change quickly.
- Spot patterns early and escalate with context (not just symptoms).
- Prefer enabling teams over policing them.
Required Experience
- 4–6 years in an operations role in a product/technology organization (DesignOps/ProductOps/EngOps/Program Ops or similar).
- Experience administering tooling basics (seats, licences, renewals tracking, utilization hygiene).
- Experience coordinating programs or rituals (onboarding cohorts, workshops, learning sessions, community events).
- Strong documentation skills (SOPs, playbooks, templates people actually use).
- Demonstrated ability to triage requests and close loops with stakeholders.
Nice to Have
- Familiarity with dashboard tools or metric hygiene (basic instrumentation support, monitoring, definitions).
- Comfort with lightweight workflow automation (forms, routing, templates, checklists).
- Experience supporting multi-discipline teams (Product + Design + Engineering).
Position Details:
- Position Title: Centric Operations Lead
- Salary: 80,000.00 – 100,000.00
- Hybrid: 3 in Office Days – Toronto or Mississauga
- Employment Type: Full Time, Permanent
In accordance with provincial legislation and our commitment to transparent hiring practices, the compensation range for this position is provided. Final compensation will be determined based on qualifications, experience, and internal equity. Canadian work experience is not required. Please note that artificial intelligence tools are utilized in the applicant screening process.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
This post is also available in:
Français
This post is also available in:
Français