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General Manager
Req ID: GENER002281
Category: Operations Management
Brand: Chartwells
Employment Status: Salary
Starting Rate: $75000.00 CAD
Location: 81 St. Mary Street, Toronto, ON
Category: Operations Management
Brand: Chartwells
Employment Status: Salary
Starting Rate: $75000.00 CAD
Location: 81 St. Mary Street, Toronto, ON
Posting Date: 2026-04-20T23:30:07.63Z
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Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Imagine creating a place where tomorrow’s leaders, big thinkers, and dreamers gather. Join us and know that you make it possible for others to learn, grow, and discover. Because of what we do, students and faculty share so much more than a meal. And that’s why this is so much more than a job.
Why work with Chartwells? We are a member of Compass Group Canada, the leading foodservice and support services company. We cater to Generation Z on college campuses and upcoming K-12 generations. We offer dining programs and solutions that fit the unique needs of today’s students. Join our commitment to providing responsible, healthy-eating solutions.
The salary range for this position is $75,000 to $80,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.
This is a posting for an existing job vacancy.
The General Manager is responsible for all aspects of the operation including: budgeting, financial management and weekly analysis, implementation and ongoing success of retail and marketing programs, catering services, and branded concepts.
Now, if you were to come on board as a General Manager, we’d ask you to do the following for us:
- Manage staff and day-to-day operation to ensure all contractual service levels are met and maintained in all areas including administration, staffing/scheduling, client/customer relations, service and food quality.
- Complete all financial reporting including payroll, period summaries and sales reports in a timely and accurate manner, maintain appropriate budgetary, cost and inventory controls.
- Human Resource and Labour Relations management including complete administrative and personnel files, collective agreement, hiring, training and discipline.
- Assist with menu management, food cost controls and production including monitoring and evaluating meals and service to ensure established standards are maintained for both quality and quantity of all meals and snacks.
- Train, develop and lead a team of associates capable of providing great customer service.
- Manage the day-to-day operations of the unit by delegating work and providing direction to staff, ensure that all tasks are completed to deliver services and production at the expected level.
- Ensure accurate submissions in Compass systems.
- Observe typical meal service; evaluate food for taste, temperature, appearance, and portion size; investigate complaints regarding unit operation and effect satisfaction solutions.
- Be accountable for client and customer relationship building.
- Ensure catering services are delivered at the expected level and in a timely manner.
- Operate in accordance with collective bargaining agreements, ensuring equitable administration of human resources policies and procedures to facilitate effective employee relations; manage associate files.
- Ensure strict compliance of Compass Quality Assurance and Health and Safety Programs, initiate corrective action as required.
- Train, develop and lead a team of associates capable of providing great customer service.
- Ensure marketing assets and promos are visibly displayed and documented with photos, as stipulated by in-unit marketing and student engagement calendar.
- Other duties as assigned by District Manager.
Now, if you were to come on board as one of our General Managers, we’d ask you to do the following for us:
- Post-secondary education with at least 5 years of foodservice or related management experience in an equivalent, branded retail food service environment; multi-unit management experience is a must.
- Advanced Food Service Training (AFST) plus Level 1 and 2 Health and Safety Certification training (or willing to complete within 90 days of hire).
- Strong catering experience, including demonstrated experience hosting large events.
- Strong experience dealing with labour relations issues.
- Proven financial management skills, including ability to control product and labour costs on a weekly basis.
- Solid written and verbal communication skills
- Strong management and organizational skills, capable of motivating, leading and developing associates.
- Excellent client relationship and communication skills.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact ukg.recruitment@compass-canada.com for further information.
This post is also available in:
Français
This post is also available in:
Français