Sales & Guest Services

·       Coach and train staff daily on how to provide extraordinary customer service to enhance visitor experience while providing a positive role model

·       Work to achieve sales goals daily based on budgets as well as maintaining overall expenses.

·       Inform guests about membership benefits and Park Programming events while ensuring staff are as knowledgeable.

·       Handle visitor comments and complaints and escalate to supervisor when required

·       Develop a high level of product knowledge to educate visitors (fair trade, local, Canadian made vs US, give back programs, donations, good cause) to purchase the right souvenir and enhance their visit

·       Is a role model for change and encourage others

·       Is open to feedback and gives positive feedback

Store Merchandise Maintenance

·     Ensure all retail locations are visually appealing and categorized for customer ease

·     Assist with reorders to replenish exiting stock for all locations

·       Receive, count, tag, fold and hang merchandise and instill standards for all staff

·       Assist with monthly inventory counts

·       Assist with annual inventory count

·     Remove less than perfects and place in warehouse to be removed from inventory

·     Ensure stock levels are full on sales floor and move product around to generate sales

·     Ensure warehouse is organized and easy to find for resale

·     Support a clean and safe environment for staff and visitors including dusting, mopping, vacuuming and ensure fixtures are placed safely in warehouse

Administration

·     Complete quick transfers by the end of each month into Counter point

·     Maintain and report supplies as needed

·     Ensure APC paperwork and procedures are followed

·     Adjust schedule as needed

General Duties

·     Adhere and comply with all APC policies, safety regulations and safe work practices that will ensure a safe work environment.

·     Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.

·     Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.

·     Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.

·     Perform other related duties and responsibilities as required.