Serving

·       Provides exceptional customer service to all customers by greeting and acknowledging all customers as they come in contact.

·       Assists patrons in selecting food and beverage choices by presenting the menu and offering cocktails/beverages and courses.

·       Explains menu options to patrons.

·       Answers food preparation questions and seeks guidance from kitchen staff on special dietary requirement questions.

·       Records and transmits customers’ orders to kitchen, ensuring options are clearly recorded.

·       Maintains table settings by removing courses as completed; replenishing utensils; refilling water glasses; being alert to patron spills or other special needs on a continual basis.

·       Punches orders into POS; issues bills and accepts payment from customers.

·       Acts as ambassador to APC, answering questions about attractions and special events happening both in the restaurants and within the park as a whole.

Training and Administration

·       Assists with the training of new servers.

·       Coaches and mentors junior serving staff on an ongoing basis.

·       Intervenes and aids staff when necessary to promote customer satisfaction.

·       Ensures all areas are stocked and operating efficiently to maximize APC revenues.

·       Ensures maintenance of the restaurant and equipment to APC standards.

·       Enforces proper sanitation and preparation practices and procedures.

·       Ensures compliance with effective cash management and cash-out procedures.

·       Acts as a key holder for opening the restaurant when required.

·       Acts as a liaison between the kitchen staff and front-of-house staff to resolve problems.

General Duties

·     Adhere to and comply with all APC policies, safety regulations and safe work practices that will ensure a safe work environment.

·     Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.

·     Demonstrate the ability to establish and maintain positive relationships with co-workers, volunteers, and visitors.

·     Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.

·     Perform other related duties and responsibilities as required.