Food Service Supervisor, Full Time
Req ID: SUPER007635
Category: Service & Hospitality
Brand: Restaurant Associates
Employment Status: Hourly
Starting Rate: $23.00 CAD
Location: 2710 Britannia Rd E Cargo 2, Mississauga,
ON
Posting Date: 2026-09-05T15:15:05.793Z
A hospitality Supervisor managing lounges is responsible for overseeing all aspects of lounge operations to ensure a seamless, high-quality experience for travelers. This role involves leading a team of service staff, assigning duties, and monitoring performance to maintain exceptional customer service standards at all times. The Supervisor ensures the lounge is consistently clean, organized, and well-stocked with food, beverages, and amenities.
They handle guest interactions directly, resolving complaints or special requests in a professional and timely manner, and creating a welcoming, premium atmosphere for passengers. Administrative responsibilities include staff scheduling, training and onboarding new employees, maintaining inventory levels, and ensuring compliance with health, safety, and airport regulations.
Additionally, the Supervisor collaborates with airline representatives to align service expectations, manage passenger flow during peak times, and implement operational improvements. Strong leadership, communication, and problem-solving skills are essential in this fast-paced, customer-focused environment.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. Our Mental Health and Well-Being initiative was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We are as diverse as the people and communities we serve, and we know that’s one of our greatest strengths. We’re committed to building an inclusive workplace where people feel respected, supported, and able to grow, with fair opportunities for all. Our Employee Resource Groups (ERGs) create space for connection, deepen cultural awareness, and build appreciation of diverse perspectives across our teams – strengthening our culture and helping people feel a true sense of belonging.
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