Operational Responsibilities

• Accountable for supporting the overall operational and financial performance at Gather Craft Kitchen & Bar and The Leaf Coffee Bar.
• Support the development of the department budget, including revenue forecasts and all operating expenses, (labour, COGS, equipment, supplies, etc.).
• Achieve operational objectives, implement productivity and quality measures, and standards of service.
• Ensure department priorities are understood by all staff and that department measures are met and monitor cost of goods (COG’s) and pricing to achieve budgeted COG’s targets.
• Ensure the implementation of service excellence standards to enhance and improve the guest experience.
• Oversee and complete the restaurant inventory, ensuring accuracy & timely reporting
• Monitor and order inventory and restaurant supplies, ensuring sufficient stock levels.
• Ensure standard operating processes, safe work practices, policies and procedures are up to date, documented and understood by all Gather employees.
• Assist the GM to ensure staff incident reports and incident investigations are completed in a timely manner.
• Ensure staff adhere to all LGCA and MB Health regulations.
• Maintain a working knowledge of all statutory regulations affecting restaurant health and safety, ensuring that any safety hazards are identified and rectified.
• Ensure cleanliness and hygiene is maintained in the restaurant areas including refrigerators, storerooms and that food products are rotated to ensure high standards of freshness.
• Schedule staff in accordance with business demands, adjustment schedules to manage labour costs, where necessary.
• Manage daily cash reconciliation and tip out procedures and pay-outs.
• Assist in the GM in scheduling of all regular maintenance and inspection for restaurant equipment, working with Facilities and external contractors.
• Assist in overseeing the deliveries to ensure the products have been delivered, stored, and secured according to the standards set by provincial health regulations when required.
• Respond in a positive and timely manner to all internal and external guest requests and complaints.
• Delegate duties as required to other supervisors and staff.

Finance

• Support the management of the Gather & Coffee Bar operating budgets.
• Demonstrate excellent judgment, financial and business acumen.
• Ensure financial control systems are followed to ensure proper control of expenditures, procurement, and department-controlled revenue.
• Support and implement the inventory processes ensuring invoices are checked and filed correctly.
• Ensure Month End and periodic inventory counts and reconciliation are completed and documented.
• Review with the GM month-end financial reporting and expense control.

Human Resources

• Supervise and support day-to-day activities of the restaurant and coffee bar.
• Assist in the hiring, training, scheduling, and supervision of Front of House (FOH) personnel to ensure all work is completed on tim.
• Build a cohesive team to achieve an environment of service excellence and inclusiveness while seeking opportunities to enhance Diversity & Inclusion.
• Communicate the Park’s mission, vision and goals to the Gather Craft Kitchen & Bar and The Leaf Coffee Bar.
• Support the GM to ensure all administrative forms are completed and submitted in a timely manner to all employees, including performance reviews, daily timesheets, vacation request forms, and overtime approvals.
• Input payroll information in payroll software, review, ensure accuracy and approve payroll when required.
• Ensure all new hires have a defined training plan and undergone the appropriate orientation and are compliant with all policies and safe work procedures.
• Monitor staff performance and coach staff by conducting regular performance monitoring including providing input to annual performance staff reviews and goal setting for FOH staff.
• Hold regular shift/staff meetings to ensure all staff have current information on business priorities for Gather and park events.
• Ensure compliance with the safety regulations and safe work practices and all applicable corporate policies and restaurant policies and procedures.
• In consultation with Human Resources and senior management, identify and implement progressive discipline measures up to and including termination of employment where required.
• Ensure a respectful workplace including resolving workplace conflict in both inter- and intra-departmental collaboration of subordinate staff.

General Duties

• Adhere and comply with all policies, safety regulations and safe work practices that will ensure a safe work environment.
• Maintain a professional image while working and provide extraordinary experiences to our park visitors while performing daily work activities.
• Demonstrate the ability to establish and maintain positive and inclusive relationships with co-workers, volunteers, and visitors.
• Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population
• Perform other related duties and responsibilities as required.