The hourly wage rate for this position is $33.36.  Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

Product & Suite Knowledge
Maintain full knowledge of:
Buffet offerings
À la carte menu items
Wine and cocktail lists
Allergens and dietary considerations
Understand the Signature Suite brand, layout, and premium guest expectations

Professional Conduct
Maintain low speaking volume and polished language
Demonstrate proper posture and controlled body language
Avoid personal conversations during service

Guest Awareness
Recognize returning guests whenever possible
Remember and anticipate guest preferences
Tailor service style to individual guest cues and needs

Service Standards
Greet guests professionally within one (1) minute of seating
Use guest names when known
Avoid informal language (e.g., “guys”)
Offer bottled still or sparkling water; use coasters when appropriate
Guide guests through Signature Cocktails and the Wine List
Confirm any time restrictions to pace service appropriately
Enter drink orders into POS using correct seat numbers
Target delivery time: within 3 minutes
Serve using a tray, mindful of guest comfort and dominant hand

Wine Service Protocol:
Present label to the guest
Pour a tasting sample
Complete a 5 oz pour once approved
Use white linen on the serving arm
Keep service stations and bar areas clean and organized at all times
Perform quality checks:
First sip check for beverages
Two-bite check for food
Anticipate guest needs without hovering
Serve from the right whenever possible, using a tray or cocktail napkin
Serve ladies first, then clockwise
Verbally identify each beverage as it is served (e.g., “Your Old Fashioned, enjoy.”)
Maintain a calm, quiet demeanor; never reach across guests or rush service

Guest Interaction & Beverage Service
Offer water top-ups, wine pairings, or second beverages when appropriate
Use proper glassware and garnishes for all drinks
Ensure clean rims, polished glassware, and drip-free presentation
Demonstrate strong knowledge of:
Spirits
Wine pairings
Ingredients
Non-alcoholic options
Remain attentive and responsive throughout the guest experience

Food Service Standards
Take accurate food orders, confirming allergies and preferences
If multiple courses are ordered simultaneously, explain staggered service to avoid table crowding
Use synchronized delivery whenever possible
If not possible, serve ladies first, then clockwise
Clearly describe each dish upon delivery
Perform a verbal quality check after 2–3 bites

Coffee & Tea Service
Offer cream, milk, and sugar as standard
Offer honey and lemon upon request
Serve with appropriate accompaniments
Cup and saucer placement:
Handle and spoon to the right
Adjust for left-handed guests when necessary

Ongoing Table Maintenance
Top up beverages discreetly
Crumb and reset tables between courses
Clear plates promptly and professionally
Offer dessert, liqueurs, and coffee or tea after clearing main courses

Timing & Pacing
Target service duration: 45 minutes to 1 hour
Adjust pacing based on guest preferences, flight times, and cues

Closing Duties
Reset all tables to full Signature Suite standard
Dust chairs, wipe table bases, and fluff pillows
Fully clean and organize service stations
Polish and restock: Glassware, Cutlery & Condiments
Fold napkins and align tables and glassware
Clean hallway items and surrounding service areas
Manager sign-off is required prior to leaving

Accountability
All duties must be completed regardless of previous shift status
Report incomplete tasks to the Manager before proceeding
Consistency, teamwork, and professionalism are essential to maintaining Signature Suite standards