Serving

• Provides exceptional customer service to all guests by greeting and acknowledging all guests they come in contact with.
• Prepares beverages for Leaf visitors, bar/restaurant guests and restaurant servers.
• Assists guests in selecting food and beverage choices by presenting the menu and offering beverages.
• Explain menu options to guests that tell the story of the Biomes.
• Answers food & beverage preparation questions and seeks guidance from kitchen staff on special dietary requirement questions.
• Maintains tables/Coffee Bar cleanliness.
• Adheres to all MB Health regulations.
• Punches orders into POS; issues bills and accepts payment from customers.
• Acts as an ambassador to APC and Park Hospitality by answering questions about attractions and special events happening both in The Leaf and within the Park as a whole.
• Prepare garnishes, stock, and set up Coffee Bar for service.
• Follow all recipes as they apply to any beverage products as determined by the General Manager.

Training and Administration

• Assists with the training of new baristas and servers.
• Coaches and mentors junior baristas and serving staff on an ongoing basis.
• Participate in regular shift/staff meetings to ensure all staff and volunteers have current information on park events and the current business priorities of Park Hospitality.
• Intervenes and aids staff when necessary to promote guest satisfaction.
• Ensures compliance with all inventory control SOP’s
• Ensures compliance with effective cash management and cash-out procedures.

Health and Safety

• Adheres to all LGCA and MB Health regulations. 
• Ensure cleanliness and hygiene are maintained in the restaurant areas, including refrigerators and storerooms and that food products are rotated to ensure high standards of freshness.
• Ensure the work area is clean, tidy, and stocked.
• Ensure maintenance requests, incident reports and incident investigations are submitted to the MOD.
• Oversee deliveries to ensure the products have been delivered, stored, and secured according to the standards set by the Executive Chef and provincial health regulations.

General Duties 

• Adhere and comply with all policies, safety regulations and safe work practices that will ensure a safe work environment.
• Maintain a professional image while working and provide extraordinary experiences to our guests while performing daily work activities.
• Demonstrate the ability to establish and maintain positive relationships with co-workers, volunteers, and visitors.
• Demonstrate a commitment to the principles of equity and diversity, and proven ability to work effectively with a diverse population.
• Perform other related duties and responsibilities as required.