The hourly wage rate for this position is $24 .  Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

Job Description: Hospitality Supervisor

Company Overview: Compass Group Canada is a leading provider of exceptional hospitality and food & beverage services. We are seeking a dedicated and dynamic Hospitality Supervisor to join our team, delivering outstanding client relationships and superior service experiences.

Key Responsibilities:

Guest Experience:

• Cultivate strong client relationships, ensuring excellent guest satisfaction with service and menu options.
• Act as the daily point of contact for clients, guests, and Compass upper management.
• Assist the Manager in reporting SLA results to guests and proactively addressing client needs.

Operations:

• Collaborate with the Manager in all phases of operation planning, including inventory management and space utilization.
• Execute unit-specific policies and maintain positive vendor relationships.
• Oversee floor operations, service quality, and work closely with the events team for seamless event planning and execution.
• Host weekly event meetings, providing AV support, and addressing service and guest issues.
• Lead solutions for service and guest-related challenges and make recommendations for best practices.
• Ensure compliance with SLAs, manage daily operations, and maintain pars and prep lists.

Administration:

• Assist the Manager in driving the financial success of the unit’s operation.
• Ensure compliance with Compass’ Quality Assurance, Occupational Health and Safety Act, and WHMIS regulations.
• Contribute to frequent workplace inspections and WHMIS training for staff.
• Assist the Manager with major projects, booking and billing procedures, and meeting annual revenue goals.
• Contribute to weekly budget report preparation and support strategies for changing revenue realities.
• Assist in processing weekly payroll.

Qualifications:

• Minimum of two years of related food service experience, including one year of catering experience.
• Creative application of trendy food items and presentations to enhance food service operations.
• Detail-oriented with exceptional team collaboration skills.
• Outstanding client relationship and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).

If you are a detail-oriented hospitality professional with a passion for delivering exceptional guest experiences, supporting operational excellence, and team leadership, we invite you to join Compass Group Canada as a Hospitality Supervisor. Be a vital part of shaping the future of our services and contribute to creating memorable moments for our clients and guests.