Job Summary

Compass Group Canada is a leading provider of exceptional hospitality and food & beverage services. We are seeking a dedicated and dynamic Hospitality Supervisor to join our team, delivering outstanding client relationships and superior service experiences.

The salary range for this position is $48,000 to $52,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy. 

Now, if you were to come on board as a Hospitality Supervisor, we’d ask you to do the following for us:

• Supervise employees in the Catering/Barista Department.
• Coordinate staff schedules to ensure all catered functions/cafe operations are covered.
• Manage both departments’ staff members, accordingly, utilizing them in areas needed for daily operations.
• Communicate daily with hospitality director to ensure there are no gaps in service.
• Assist barista and catering departments with hands on tasks during peak periods (Ex: Setups, cashier, stocking inventory) to ensure departments are supported when required.
• Manage office coffee area, order required inventory and ensure team members are fulfilling duties.
• Demonstrate complete understanding of menu items for both catering, cafe and office coffee.
• Instruct staff on work expectations for catered functions (room setups, BEO details, start and end times etc.).
• Ensure proper presentation, portion control and maintenance of serving temperatures.
• Ensure team members are maintaining/ sanitizing equipment, supplies and utensils.
• Meet with client to discuss setup arrangements, portions, optimal operational setups. Address last-minute changes as needed.
• See catering process through the entire cycle (coordinating, organizing, setup, maintaining, billing, invoicing).
• Interact with customers and resolve complaints in a service-oriented manner.
• Order product for barista operations (coffee, syrups, milks, teas, paper products etc).
• Maintain a safe and healthy work environment by following organization standards and sanitation regulations.

Think you have what it takes to be one of our Hospitality Supervisors? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.

• Minimum of two years of related food service management experience, including one year of catering experience.
• Proficient in controlling food and labor costs.
• Creative application of trendy food items and presentations to enhance food service operations.
• Strong leadership abilities, serving as a motivator, mentor, and leader.
• Detail-oriented with exceptional team collaboration skills.
• Outstanding client relationship and communication skills.
• Proficiency in Microsoft Office (Word, Excel, Outlook).
• Barista skills would be an asset.