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Accounts Receivable Collections Specialist
Req ID: 1488793
Category: Administrative Support – SALARY
Brand: Corporate
Location: Mississauga, ON
Posting Date: December 11, 2025
Category: Administrative Support – SALARY
Brand: Corporate
Location: Mississauga, ON
Posting Date: December 11, 2025
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.
Job Summary
The salary range for this position is $60,000 to $65,000.
The Bilingual Accounts Receivable (AR) Collection Specialist, is responsible for managing customer accounts, reducing past-due balances, and ensuring timely collection of payments. This role requires strong communication, analytical skills, and the ability to resolve billing issues while maintaining excellent customer relationships. The Specialist will work closely with billing, finance, operations, and sales teams to ensure accuracy and efficiency across the end-to-end AR process.
Now, if you were to come on board as our Accounts Receivable Collection Specialist, we’d ask you to do the following for us:
- Collections & Customer Account Management
- Proactively manage an assigned portfolio of customer accounts to ensure timely collection of outstanding receivables.
- Conduct regular outbound calls, emails, and follow-ups with customers regarding overdue invoices.
- Build strong working relationships with customers to resolve payment issues and encourage on-time payments.
- Monitor customer payment trends and escalate concerns as needed.
- Invoice & Payment Reconciliation
- Review customer accounts for accuracy, validate outstanding balances, and reconcile discrepancies.
- Investigate short payments, deductions, credit issues, unapplied cash, and missing remittances.
- Collaborate with billing and cash application teams to ensure correct posting and resolution of errors.
- Dispute Resolution & Issue Management
- Identify disputes or billing concerns raised by customers and coordinate resolution with internal departments (billing, sales, operations, etc.).
- Track pending disputes and ensure timely closure, documenting root causes to prevent recurrence.
- Maintain detailed notes on all collection activities and customer communications.
- Reporting & Performance Tracking
- Prepare Monthly and Quarterly reports with insights on high-risk accounts.
- Assist in month-end close activities related to AR, including account reconciliations and reporting.
- Customer Service & Internal Collaboration
- Provide exceptional service during all customer interactions while balancing firm collection requirements.
- Collaborate closely with sales, operations, billing, and finance teams to maintain accurate account information.
- Support ad-hoc tasks and special projects as required by management.
Think you have what it takes to be our Accounts Receivable Collection Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful in the role:
- 3–5 years of AR collections, billing, or credit experience (industry experience is a plus).
- Strong communication (verbal & written) and negotiation skills both, in English and French
- Excellent attention to detail with strong analytical and problem-solving abilities.
- Intermediate to advanced skills in Excel; experience with ERP/AR systems
This post is also available in:
Français
This post is also available in:
Français