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Customer Service Representative/Pre-Writer

Req ID: 1488498
Category: Customer Service/Experience Management – SALARY
Brand: Canteen/Vending
Location: Toronto, ON
Posting Date: December 11, 2025

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Who Are We?

You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.

You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!

Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.

What’s in it for you?

Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!

Job Summary

The Customer Service Representative, OCS is responsible for overseeing all OCS coffee accounts as the “onsite” point of contact for customer queries. This person will be responsible for sharing our values, providing exceptional customer service, and building strong relationships while ensuring strong loyalty and repeat business. Personable service excellence is key to success in this role.

Now, if you were to come on board as our Customer Service Representative, OCS, we’d ask you to do the following for us:

Visit customers on a regular basis ensuring all kitchen/pantry areas are fully stocked with supplies, upselling and placing orders when required
Ensure all orders are submitted in a timely manner to ensure customers receive product on scheduled delivery days
Organize, rotate and stock shelves and merchandise during each visit
Replenish and clean some coffee machines at each location
Communicate any issues or concerns and collaborate with management to maintain positive business relationships and ensure repeat business and future sales

Think you have what it takes to be our Customer Service Representative, OCS? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:

One to two years related experience and/or training or equivalent combination of education and experience
Some knowledge of, or be willing to learn all aspects of, the office coffee business, e.g. coffee/pantry products and equipment
Technically inclined or willing to learn how to operate program and maintain equipment that we supply to our customers
Able to work independently with little supervision
Proven ability to manage and organize multiple accounts while maintaining sharp attention to detail
Excellent verbal and written communication and listening skills
Strong time management and results focused; able to prioritize, multitask and meet deadlines
Demonstrate professionalism and strong customer service at all times
High School/GED equivalent is required
Required to use your own vehicle to visit customers across the GTA and surrounding areas
Valid full G class Drivers Licence with a clean driver’s abstract and comfortable driving a large van or truck when needed to assist with deliveries

Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.

For accommodation requests during the hiring process, please contact PeopleHub@compass-canada.com for further information.