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Operations Excellence Manager
Req ID: 1471342
Category: Foodservice Management – SALARY
Brand: Restaurant Associates (EPC)
Location: Toronto, ON
Posting Date: October 14, 2025
Category: Foodservice Management – SALARY
Brand: Restaurant Associates (EPC)
Location: Toronto, ON
Posting Date: October 14, 2025
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
Pay Information
In accordance with provincial legislation and our commitment to transparent hiring practices, the compensation range for this position is provided. Final compensation will be determined based on qualifications, experience, and internal equity. Canadian work experience is not required. Please note that artificial intelligence tools are utilized in the applicant screening process.
This is a posting for an existing job vacancy.
Pour respecter la législation provinciale de l’Ontario et assurer la transparence de nos pratiques d’embauche, nous rendons publique la plage salariale de ce poste. La rémunération finale sera déterminée en fonction des qualifications, de l’expérience et de l’équité interne. Une expérience de travail au Canada n’est pas requise. Veuillez noter que des outils d’intelligence artificielle sont utilisés dans le processus de présélection des candidatures.
Il s’agit d’un affichage pour un poste actuellement vacant.
Pay range is $67,800 to $100,000.
Job Summary
As an Operations Excellence Manager, you will drive operational excellence across corporate hospitality services, improving quality, cost, safety, and guest experience. You will lead cross-functional initiatives that streamline processes, reduce waste, and lift service standards across food and beverage, events, and guest services. You will design and own KPIs, coach teams on continuous improvement, and ensure regulatory and company standards are met.
Now, if you were to come on board as our Operations Excellence Manager, we’d ask you to do the following for us:
- Lead operational assessments to map processes, find bottlenecks, and identify cost, quality, and speed improvements
- Design, deploy, and sustain lean and continuous improvement initiatives, with clear charters, owners, and success metrics
- Build and maintain KPI dashboards for service quality, productivity, cost, safety, and guest satisfaction, and drive action from insights
- Standardize best practices and SOPs across sites, ensuring compliance with health, safety, sanitation, allergen, and record-keeping requirements
- Partner with culinary, catering, retail, and guest services to optimise labour, menu or service workflows, and event execution
- Run pilots, track benefits, and scale validated improvements across multiple locations
- Support annual planning and forecasting with data-driven targets; monitor results and course-correct with site leaders
- Coach managers and front-line teams in problem solving, root cause analysis, and change adoption
- Integrate sustainability considerations into daily operations and event planning
- Prepare clear progress updates for leadership, highlighting impact, risks, and next steps
Think you have what it takes to be the Operations Excellence Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- 5+ years in operations improvement, hospitality operations, or a related field with measurable results in service, cost, and quality
- Strong command of continuous improvement methods and practical change management
- Experience using methodology from Lean Six Sigma or Kaizen
- Financial acumen, including labour and cost control, benefits tracking, and ROI communication
- Proven ability to translate data into decisions
- Experience building and reporting on KPIs and health metrics
- Strong stakeholder skills, able to influence without authority and work across functions and sites
- Knowledge of hospitality standards, including food safety, sanitation, and allergen controls
- Clear communicator, organised, and comfortable in a fast-paced environment; able to prioritise and deliver
This post is also available in:
Français
This post is also available in:
Français