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Experience Coordinator
Req ID: 1444117
Category: Customer Service/Experience Management – SALARY
Brand: Restaurant Associates (EPC)
Location: Toronto, ON
Posting Date: July 18, 2025
Category: Customer Service/Experience Management – SALARY
Brand: Restaurant Associates (EPC)
Location: Toronto, ON
Posting Date: July 18, 2025
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
Job Summary
Now, if you were to come on board as a Experience Coordinator, we’d ask you to do the following for us:
- Onsite daily, responsible food and beverage services, wayfinding, safety planning and post-event reporting for floor meetings.
- Ensuring a smooth experience for all employees and guests, coaching on space use and offering tours.
- Supporting our Future of Work programs, coordinating hospitality and experiences, and educating and tracking space usage as well as making recommendations for improvements.
- Helping to ensure the security and organization of the office environment.
- Collaborating with the Workplace Solutions team to ensure high levels of cleanliness, safety, and hygiene are maintained as well as identifying hazards and addressing problems if they arise.
- Onsite coordination of floor food and beverage programs, working closely with onsite vendors and stakeholders, and making recommendations for service improvements.
- Support of site inventory management, maintaining organization and operational resource systems and participating in verification processes. Working closely with team members to ensure site equipment plans, logs and maintenance are properly coordinated.
- Completing multiple furniture reset floor walks daily, logging service tickets and coordinating follow ups.
- Support and review of the shared inbox.
- Health and Safety representative, Fire Warden and able to provide onsite First Aid.
- Adhering to company policies and industry best practices for the event planning processes, pre-, during and post-events.
Think you have what it takes to be our Experience Coordinator? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- You have 2+ years of experience in customer service or hospitality environments,
- You have an outstanding attention to detail and enjoy creating and maintaining administrative and operational systems with an exceptional degree of accuracy.
- You regularly show initiative and drive, as a self-starter you’re confident in your ability to get the job done.
- You have an excellent track record in fast paced, deadline driven, high-volume and live production environments.
- You have strong technological abilities including Excel and expertise in the MS Office Suite, and the ability to adapt to learn a wide range of databases/CRM systems and web/virtual event platforms.
- You build strong business relationships with stakeholders, vendors, staff, and team members; you’ve got a strong ability to negotiate and resolve issues smoothly and effectively.
This post is also available in:
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This post is also available in:
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