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Customer Service Manager, Food Services
Req ID: 1439323
Category: Supervisor – HOURLY
Brand: Levy
Location: Peterborough, ON
Posting Date: July 8, 2025
Category: Supervisor – HOURLY
Brand: Levy
Location: Peterborough, ON
Posting Date: July 8, 2025
Who Are We?
Working Title: Customer Service Manager, Food Services
Employment Status: Full-Time
Starting Hourly Rate: $22.00 per hour
Address: 151 Lansdowne St W Peterborough ON K9J 1Y4
New Hire Schedule: Event Based- Hours Varied- Weekends and Evenings
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.
From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
Working Title: Customer Service Manager, Food Services
Employment Status: Full-Time
Starting Hourly Rate: $22.00 per hour
Address: 151 Lansdowne St W Peterborough ON K9J 1Y4
New Hire Schedule: Event Based- Hours Varied- Weekends and Evenings
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.
From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
Job Summary
Now, if you were to come on board as a Customer Service Manager, we’d ask you to do the following for us:
- Lead a team to provide optimum customer service and comply with quality standards.
- Work with the management team on training, auditing, and creating action plans.
- Administer and measure customer service feedback and provide updates to the team.
- Manage employee recognition programs.
- Provide client with information on trends pertaining to food, beverage, amenities, etc.
- Assist with menu samplings and client presentations.
- Gather, compile, and present competitor analysis data.
- Engage with customers and address concerns in a timely manner.
- Compile nutritional, allergen, and intolerance information with aid of systems and resources.
- Coordinate menu and marketing needs.
- Ensure quality standards are updated, communicated, and maintained in the SOP manual.
- Adhere to Compass and client policies (food safety, physical safety, etc.).
Think you have what it takes to be our Customer Service Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
- A university degree is required, preferably in marketing, nutrition, or quality control.
- 5 years of experience in food service or hospitality management.
- Solid experience in a busy customer service environment.
- General understanding of healthy food options.
- Ability to solve problems with professionalism and flexibility.
- Experience working in an office environment.
- Sense of urgency, initiative, and attention to detail.
- Strong presentation and communications skills (verbal and written).
- Proficiency in MS Office (Word, Excel, and PowerPoint).
This post is also available in:
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This post is also available in:
Français