Job Summary

Job Description: Hospitality Manager – Inspire Division

We are seeking a dedicated and dynamic Hospitality Manager to lead our team, ensuring outstanding client experiences, efficient operations, and overall excellence in service delivery.

Key Responsibilities: Guest Experience:

• Foster strong client relationships, ensuring client satisfaction with service and menu options.

• Assist the Sun Life Event and Experience team, with guests and proactively addressing client needs. People Leadership:

• Reporting to the General Manager, oversee all team members, serving as the final point of contact.

• Provide guidance in food preparation, menu planning, allergen programs, budgeting, and inventory management.

• Serve as the secondary point of contact for Event & Experience team members.

• Contribute to all phases of catering inventory management, and allergen programs.

• Organizing, scheduling, and directing Agency staff, as required. Operations:

• Plan and execute all phases of operation, including inventory management and space utilization.

• Enforce unit-specific policies and manage vendor relationships.

• Collaborate with the Event and Experience team with managing daily operations and maintain pars and prep lists.

• Maintain meeting room set-ups and workspace cleanliness, supervise catering deliveries, catering clean-up and on-going catering support for all events.

• Oversee catering floor operations, service quality, and work closely with the events team for seamless event catering execution.

• Make recommendations for best practices and oversee decision-making for the space.

• Ensure compliance with SLAs and manage daily pars and prep lists.

• Assist with catering set-up and deliveries to Montreal De Gaspe as required.

• Execute floor walks and workspace furniture resets. Administration:

• Ensure compliance with quality standards, health and safety regulations, and contract requirements.

• Conduct workplace inspections and WHMIS training.

• Maintain thorough knowledge of contract requirements, SOW, and SLAs.

• Oversee booking, billing procedures, and invoicing through Momentus, CIMS & ORBIT and expense reporting.

Qualifications:

• Minimum of two years of food service management experience, including one year of catering experience.

• Proficient in controlling food and labor costs.

• Creative application of trendy food items and presentations to enhance service operations.

• Strong leadership, mentoring, and management skills.

• Detail-oriented with excellent team collaboration abilities.

• Exceptional client relationship and communication skills (written and verbal) in French and English.

• Proficient in Microsoft Office (Word, Excel, Outlook).

• Culinary skills are an asset.

If you are a passionate and detail-oriented hospitality professional with a proven track record of delivering exceptional guest experiences, operational efficiency, and team leadership, we invite you to join Compass Group Canada’s Inspire division. Take a leading role in shaping the future of hospitality services and contribute to creating memorable moments for our clients and guests