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Guest Services Coordinator & Reception Agent
Req ID: 1420914
Category: Hotel/Conference Center Management – SALARY
Brand: Restaurant Associates (EPC)
Location: Ottawa, ON
Posting Date: May 1, 2025
Category: Hotel/Conference Center Management – SALARY
Brand: Restaurant Associates (EPC)
Location: Ottawa, ON
Posting Date: May 1, 2025
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
Job Details
Location: Accenture (150 Elgin St, suite 1100 Ottawa, ON K2P 1L4, Canada)
Schedule: Monday – Friday, 10:00am – 7:00pm
Additional Benefits: 3 weeks’ vacation, excellent healthcare benefits, RRSP matching plan
Job Summary
Reporting to the offsite Compass lead and in collaboration with the onsite Location Lead, the Guest Services Coordinator and Reception Agent will be responsible for creating a warm, welcoming, and engaging work environment for the employees, executives, and visiting clients of a leading consulting and technology company located in Downtown Ottawa.
If you were to come on board as our Guest Services Coordinator & Reception Agent, we’d ask you to do the following for us:
- Provide engaging and anticipative service to all office employees, executives, and visitors.
- Closely manage office reservations through internal systems and reservations inbox
- Work closely with facilities, local technology teams, and other key stakeholders ensure a flawless in office experience.
- Coordinate with external vendors and catering suppliers as required
- Plan and communicate office meetings and community events a required.
- Order and restock supplies and consumables.
- Carry out instructions for security, fire, health, and safety guidelines as required.
- Coordinate with 3rd party vendors relating to systems, maintenance, etc.
- Register and check in clients and visitors as required using internal systems.
- Assist with room set ups and catering requests.
- Conduct opening and closing duties.
- Light housekeeping duties as required including loading and unloading of dishwashers.
Think you have what it takes to be our Guest Services Coordinator and Reception? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels.
- Excellent written and verbal communication skills
- Strong analytical and adaptability skills
- Strong technical skills and ability to learn and operate internal and external systems.
- Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.)
- Resourceful learner with an improvement mindset and strong problem solving abilities
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