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Business Transformation Manager / Continuous Improvement
Req ID: 1412661
Category: Strategic Projects – SALARY
Brand: Compass One
Location: St. John's, NL
Posting Date: April 2, 2025
Category: Strategic Projects – SALARY
Brand: Compass One
Location: St. John's, NL
Posting Date: April 2, 2025
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Compass One Healthcare is a premier healthcare company with 46,000 engaged team members who are focused on delivering quality, value, and exceptional patient experience through specialized services and protocols in more than 1,650 hospital and health system locations in 48 states. Through a combined three-quarters of a century of healthcare experience, Compass One offers seven customer-focused core services: Food and Nutrition, Environmental, Patient Transportation, Laundry & Linen, Healthcare Technology Solutions (Clinical Engineering), Facilities Management, and Ambulatory Services. Compass One is committed to the growth and development of its associates, and its unique Positive ImpressionsTM program features a team of 100-plus Patient Experience Managers dedicated to driving a better experience in each of our hospitals. Also, Compass One’s exclusive partnership with Press Ganey leverages rich analytics to better understand how to improve experiences for patients, family, customers, caregivers, and the community.
Job Summary
Overview
As a BusinessTransformation Manager, you are a key driver of value creation within the Compass–NL Health Services Vested Support Services Agreement. This is an execution role with real accountability as the linchpin in a rigorous transformation process designed to drive continuous improvement, implement innovation, and generate measurable cost savings through process optimization.
Key Responsibilities
- Provide stewardship and operationalize the transformation strategy ensuring alignment with our Vested agreement, including Governance, Desired Outcomes, Objectives, and Pricing Model.
- Maintain ownership of the full transformation lifecycle and pipeline – from idea intake to value realization:
- Manage multiple priorities through understanding the dynamics of the operations teams and the OneTeam relationship
- Structured project portfolio management to sustain initiative volumes and ensure measurable outcomes
- Project intake, evaluation and governance
- Project planning, baselining, tracking and reporting with clarity and integrity while supporting committees and operational departments, and building strong relationships across the Vested partnership
- Develop and apply management and measurement frameworks
- Drive cross-functional collaboration and communicate with clarity and purpose ensuring mutual understanding of goals, resources, constraints, risks, and results.
Ideal Qualifications and Competencies
- Undergraduate degree in Commerce, Business, Public Administration, or a related field
- Project Management, LEAN/Six Sigma, or Change Management certification an asset
- 5 – 7 years in transformation, innovation, operational excellence, or contract performance
- Strong experience in environments with shared accountability or public-private partnerships
- Proven ability in project tracking, data analysis, and structured reporting on cost savings from operational change
- Confident communicator with strong facilitation and cross-functional engagement skills
- High-level organization and attention to detail
- Strong financial acumen – able to understand cost drivers, ROI, and shared value logic
- Strategic mindset with the ability to deliver at a tactical level
- Self-motivated and keen learner
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This post is also available in:
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