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Director of Retail Operations
Req ID: 1410073
Category: Customer Service/Experience Management – SALARY
Brand: Levy
Location: Winnipeg, MB
Posting Date: March 24, 2025
Category: Customer Service/Experience Management – SALARY
Brand: Levy
Location: Winnipeg, MB
Posting Date: March 24, 2025
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more. From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more. From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
Job Summary
The Director of Retail Operations at the Assiniboine Park Conservancy develops and reviews standard operating procedures; policies and operational guidelines to ensure customer satisfaction and employee productivity across the market, and complete management of training/development and education of retail staff in all retail locations. This individual will exercise significant authority over inventory management to ensure proper distribution levels and the satisfaction of monthly sales objectives for all company retail locations.
Now, if you were to come on board as our Director of Retail Operations, we’d ask you to do the following for us:
- Drive financial profitability through department reporting, yearly budgeting, as well as monitoring daily spends.
- Oversee purchasing of merchandise for retail operation with attention to product mix, responsible inventory levels, and turnover
- Build and maintain strong relationships with leagues, vendors, partners, colleagues, and guests. Be receptive to feedback and coaching from different outlets.
- Able to create and execute marketing initiative and directives in-venue, e-commerce, and within the market. Direct team to plan and execute off-site events and festivals.
- Drive e-commerce sales, marketing, inventory availability, creative, analytics, and customer service. Remain flexible on current trends and creativity to adjust plans in a moment’s notice.
- Recruit, hire, train, and teach direct management reports as well as hourly associates. Construct a strong team based on personal strengths and abilities while keeping everyone accountable for job responsibilities and roles.
- Hold strong attention to detail, ability to problem solve, openness to collaborate and communicate, build positive culture, as well as a driven attitude to as aspects of the position.
- Overseeing Guest Services and Gate Admissions.
Think you have what it takes to be our Director of Retail Operations? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Prior sales and/or retail professional work experience preferred
- Availability to work regular extended shifts of 10 hours or more as business dictates. Must have flexible schedule to work nights, weekends, and holidays.
- Proficient in computer services such Microsoft Office as well as capability and willingness to learn internal systems both retail and tech systems.
- Strong leadership skills with the ability to coach, mentor, and motivate staff and sales service team.
- Minimum 8-10 years’ experience in retail, hospitality, or related field
- Able to communicate effectively with internal teams, clients, and guests
- Able to keep clients abreast of all retail related initiatives/concerns.
- English reading, writing, math, and computer skills required
- Experience with hard and soft lines of sports merchandise
- E-commerce experience
- Must be able to work extended shifts of 10 hours or more as business dictates
This post is also available in:
Français
This post is also available in:
Français