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Director of Operations (Sports/Entertainment) (Contract)
Req ID: 1400621
Category: Foodservice Management – SALARY
Brand: Levy
Location: Ottawa, ON
Posting Date: February 19, 2025
Category: Foodservice Management – SALARY
Brand: Levy
Location: Ottawa, ON
Posting Date: February 19, 2025
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.
From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.
From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
Job Summary
Location: TD Place | Lansdown Live! – 1015 Bank St, Ottawa, ON
The Director of Operations (Sports/Entertainment) will lead the operation at TD Place and the team members responsible for all food and beverage offerings to thousands of guests that visit our locations every year.
Now, if you were to come on board as our Director of Operations (Sports/Entertainment), we’d ask you to do the following for us:
- Build and maintain a strong working partnership with all stakeholders, focused on fan engagement and delivery of memorable guest experiences.
- Elevate operational execution, through team engagement and best in class service delivery.
- Provide strong leadership, direction, and decision making ability to direct reporting managers.
- Drive financial profitability through department and line of business reporting, weekly, and monthly reporting, yearly budgeting, as well as monitoring daily spending.
- Operational oversight, including control of all inventories, product cost, cash handling and purchasing. Implement cost controls as needed to achieve positive financial results.
- Act as a liaison with partner’s operational team, Compass team as needed to ensure next level operational performance.
- Develop and recommend menus, promotions and programs in accordance with Compass standards.
- Build and maintain strong relationships with guests, subcontractors and Compass associates.
- Ensure security, safety, and sanitation standards are achieved and follows and enforces responsible alcohol service policies.
- Recruit, hire, train, mentor and lead management reports as well as hourly associates. Construct a strong team based on personal strengths and abilities while keeping everyone accountable for job responsibilities and roles.
- Use engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance throughout location.
- Hold strong attention to detail, ability to solve problems, openness to collaborate and communicate, build positive culture, as well as a driven attitude to as aspects of the position.
Think you have what it takes to be our Director of Operations (Sports/Entertainment)? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- A minimum of 8 years Food and Beverage Management experience at a Director of Operations/General Manager level in a sports and entertainment atmosphere. Experience managing a high-volume Food & Beverage operation
- Budgeting, forecasting, sales experience preferred
- Able to communicate effectively with management team, guests and associates by speaking and comprehending English. English reading, writing, math and computer skills required
- Strong leadership skills with the ability to coach, mentor, and motivate staff
- Ability to maintain organization in a changing environment
- Exhibits initiative, responsibility, flexibility and leadership
- Availability to work regular extended shifts of 10 hours or more as business dictates. Must have flexible schedule to work nights, weekends, and holidays
- Proficient in computer services such Microsoft Office as well as capability and willingness to learn internal systems both retail and tech system
This post is also available in:
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This post is also available in:
Français