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Director of Retail
Req ID: 1396550
Category: Foodservice Management – SALARY
Brand: Levy
Location: Ottawa, ON
Posting Date: April 22, 2025
Category: Foodservice Management – SALARY
Brand: Levy
Location: Ottawa, ON
Posting Date: April 22, 2025
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.
From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more.
From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
Job Summary
The Director of Retail leads onsite Rank + Rally operations and reports to the East Division Regional Director- Retail Operations. The main responsibility is to drive the overall performance at all retail locations and e-commerce. This position will develop leaders, oversee retail standards, and control expenses, while focusing on marketing and sales initiative opportunities. This position is the client liaison to all retail activations.
Now, if you were to come on board as our Director of Retail, we’d ask you to do the following for us:
- Drive financial results of every location, from sales through gross margin.
- Coordinate a product and category mix for Retail Program Buy with an emphasis on creating a unique and exclusive mix that sets locations apart from competitors.
- Implement, execute and follow up on operational and safety policies & procedures.
- Plan and execute client store specific events based on the promotional calendar to drive business.
- Review business with retail leadership consistently and discuss action plans to drive results. Establish a plan for reversing negative sales trends. Understand and create awareness for the factors that impact sales volume.
- Oversee P&L’s, approve all expenses, and hold team accountable to variable labor and end of month COS.
- Manage staff by recognizing great performance and addressing performance issues. Create a healthy culture to drive desired results.
- Conduct regular meetings with management to ensure communication is shared throughout the team at all levels.
- Train and coach to guest-centric customer service standards while promoting salesmanship as part of the culture.
- Execute reporting and analytics as needed for purchasing, distribution, or financial analysis.
- Coordinates design elements and location buildouts for retail activations.
- Assist special events such as outside sporting events, concerts and other consigned business.
Think you have what it takes to be our Director of Retail? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- 5+ years of Store Director or GM level retail management experience or 3 years of multi-unit management experience.
- Bachelor’s Degree preferred.
- Previous experience with retail systems, such as Retail Pro, Retail Cloud, WFM scheduling and others.
- Ability to work long hours and have a flexible schedule to meet the needs of the business. This position will require the ability to work weekdays, evenings, weekends and holidays surrounding event schedule.
- Must excel at communication with customers, employees, vendors, and management at a variety of levels.
- Ability to stand/walk long hours (8+ hours/day) and ability to maneuver around sales floor, stock room, and office.
- Lifting of heavy objects (30-50 lbs.) on a semi-regular basis
- Frequent stretching, reaching and bending
This post is also available in:
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This post is also available in:
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