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Housekeeping and EVS Quality Control Manager
Req ID: 1393195
Category: Quality Assurance – SALARY
Brand: Compass One
Location: Hamilton, ON
Posting Date: January 24, 2025
Category: Quality Assurance – SALARY
Brand: Compass One
Location: Hamilton, ON
Posting Date: January 24, 2025
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Summary
Now, if you were to come on board as a Quality Control Manager, we’d ask you to do administers the Quality Assurance & Training Program to ensure compliance to Compass EVS (housekeeping) Quality Program through auditing, carrying out patient /client satisfaction surveys, and training of front-line and management staff within multi accounts. Responsible for training and updating cleaning & facility procedures for existing staff.
- Maintains positive relationship with site leadership & clients through conducting required scheduled visits/meetings to discuss areas of concern and report on deficiencies.
- Performs scored audits and re-audits of Compass EVS Quality Program (housekeeping) and infection control program implementation at facilities on a regular and ongoing basis to ensure the delivery of services is consistent with required standards and recommends corrective actions.
- Ensures the sites align with Compass Health & Safety program.
- Monitors and reports on audit results for the sites
- Regularly reviews corrective actions with managers to ensure tasks are performed properly and quality of work is maintained at expected levels.
- Performs client and patient/resident satisfaction surveys.
- Works proactively by analyzing and trending customer feedback and correlating to service quality scores to identify trends and to then work in conjunction with site operations team to drive the necessary improvements.
- Conducts follow up audits to ensure correction of deficiencies is satisfactory completed.
- Develops training and education materials and tools, delivers training alongside site leadership. Implement training standards, and centralized record keeping for all sites
- Performs other assigned duties as needed or directed by the General Manager
Think you have what it takes to be a Quality Control Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- Minimum Experience of 3 years in management of Environmental Services in a large healthcare or long-term care facility with proven ability to meet or exceed client expectations and QA standards
- Ability to work independently and manage multiple priorities with minimal supervision, including excellent follow – through skills, ability to Teach & Mentor and attention to detail.
- Experience in identifying opportunities for continuous improvement; process drive and ability to move forward with improvements.
- Experience working in a fast-paced environment
- Strong written, presentations and verbal communication skills.
- Strong computer skills with knowledge of Microsoft Office
- Valid driver’s license and driving record in good standing.
- Certification as a JHSC Member is considered an asset.
This post is also available in:
Français
This post is also available in:
Français