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Guest Services Coordinator & Reservations Agent – Calgary
Req ID: 1365093
Category: Customer Service/Experience Management – SALARY
Brand: Corporate
Location: Calgary, AB
Posting Date: October 18, 2024
Category: Customer Service/Experience Management – SALARY
Brand: Corporate
Location: Calgary, AB
Posting Date: October 18, 2024
Who Are We?
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
What’s in it for you?
- Join an award-winning culture. We have been recognized for being a Great Place to Work, in addition to being selected as a FORTUNE Global 500 Company, Best Workplaces Retail & Hospitality, and FORTUNE World’s Most Admired Companies.
- The opportunities with us are endless. As the world’s largest food and support services company, we offer an extensive range of learning and career opportunities for all our associates.
- Health & Safety. The health and safety of our associates, clients and guests has always been our top priority. We have the right processes in place to ensure our teams have the support they need to stay safe, while helping to keep our guests safe.
- Health Benefits. For our eligible associates, we offer comprehensive health, vision, and dental care coverage.
- A Focus on Mental Health and Wellness. just now is our Mental Health and Well-Being initiative that was created to share credible resources with our associates and the communities we serve on a variety of topics, including mental, physical, spiritual, and financial wellbeing. Visit our Stronger Together Compass website at www.strongertogethercompass.com. We also have an Employment Assistance Program which provides our associates with access to 24/7 support, resources, and information.
- We are as diverse as our guests. We believe diverse and inclusive environments support innovation and collaboration, and benefit our associates, clients, and customers. We are committed to Listen, Learn, and Act and our Diversity Inclusion Action Councils (DIAC) are associate led groups that seek to foster inclusion through cultural awareness, engagement and appreciation of diversity. We are Stronger, Together!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Details
Monday to Friday Corporate Schedule
Additional Benefits: 3 weeks vacation, excellent healthcare benefits, RRSP matching plan
Job Summary
Reporting to the onsite Compass lead, the Guest Services & Reservations Agent is responsible for establishing a warm, welcoming, and professional atmosphere for all clients, executives, and staff members at a leading technology / consulting firm in downtown Calgary, Alberta.
Now, if you were to come on board as our Guest Services & Reservations Agent, we’d ask you to do the following for us:
- Provide engaging and anticipative service to all office employees and visitors
- Work closely with facilities, local technology, and other workplace departments to ensure a flawless guest experience
- Ensure optimal workspace occupancy through internal application use
- Share information about the office, building, surrounding areas, transportation, local restaurants, and other points of interest
- Weekly and daily communication with Workplace Team
- Operate telecommunication systems and manage incoming calls
- Restock supplies and consumables
- Carry out instructions for security, fire, health, and safety guidelines as required
- Interact with 3rd party vendors
- Manage employee and visitor access to office and building
- Assist with room set-ups and catering requests
- Conduct opening and closing duties
- Complete mail and courier requests as required
- Support other local offices as required
- Light housekeeping duties as required
Think you have what it takes to be our Guest Services & Reservations Agent? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels
- Excellent written and verbal communication skills
- Analytically inclined and a team player
- Ability to set priorities, manage multiple tasks and meet frequent deadlines
- Exceptional customer service skills with the desire to learn and be cross-functional
- Technical inclination and basic knowledge of office systems and hardware preferred
- Ability to lift up to 30lbs (25% to 50% of the time moving (standing/walking/bending, etc)
- Proficiency with Microsoft Office Systems
This post is also available in:
Français
This post is also available in:
Français