Food Service Supervisor – American Airlines Lounge

Detailed Job Description

The Food Service Supervisor is responsible for overseeing the daily operations of the American Airlines Lounge, ensuring exceptional guest service, high food and beverage quality, and efficient team performance. This role involves supervising lounge staff, coordinating daily activities, maintaining food safety and sanitation standards, and ensuring compliance with company policies and applicable health, safety, and airport security requirements.

The successful candidate will demonstrate strong leadership, excellent communication skills, and the ability to maintain high service standards in a fast-paced airport lounge environment.

Key Responsibilities

• Supervise, support, and coordinate the daily activities of food service attendants, bartenders, and other lounge staff to ensure smooth and efficient operations.
• Prepare staff schedules, assign duties, and ensure appropriate staffing levels to meet operational requirements.
• Monitor food and beverage service to ensure quality, freshness, presentation, and consistency with company standards.
• Deliver exceptional customer service by responding to guest inquiries, accommodating special requests, and resolving service concerns promptly and professionally.
• Conduct regular inspections of food preparation areas, dining spaces, storage facilities, and equipment to maintain cleanliness and ensure compliance with health and safety standards.
• Train, coach, mentor, and evaluate employees on service expectations, operational procedures, customer service, and food safety practices.
• Assist with inventory management, including ordering supplies, receiving deliveries, monitoring stock levels, and minimizing food waste.
• Ensure compliance with applicable food handling regulations, sanitation requirements, workplace health and safety standards, company policies, and airport security procedures.
• Monitor daily operations and identify opportunities to improve service quality, operational efficiency, and guest satisfaction.
• Prepare operational reports, maintain accurate records, and communicate daily performance updates, staffing requirements, and operational concerns to management.
• Support management in implementing operational procedures, maintaining service standards, and fostering a positive and collaborative work environment.

Qualifications and Skills

• Previous experience in food service, hospitality, catering, or lounge operations.
• Previous supervisory or team leadership experience in a hospitality or food service environment.
• Strong leadership, organizational, decision-making, and problem-solving skills.
• Excellent verbal and written communication skills, with a strong customer service orientation.
• Ability to lead and motivate a team while maintaining high service standards in a fast-paced environment.
• Knowledge of food safety, food handling, sanitation, and workplace health and safety requirements.
• Strong attention to detail and the ability to manage multiple priorities effectively.
• Ability to work flexible shifts, including early mornings, evenings, weekends, and public holidays, as required by operational needs.
• Proficiency in basic computer applications, recordkeeping, and operational reporting.
• Ability to work effectively with guests and colleagues from diverse cultural backgrounds.

Working Conditions

• Work in a fast-paced airport lounge environment serving domestic and international travelers.
• Stand and walk for extended periods throughout the shift.
• Lift, carry, and move supplies, food products, and inventory as required.
• Work collaboratively with a diverse team while maintaining professional service standards.
• Follow established food safety, sanitation, workplace safety, and airport security procedures at all times.

Compensation and Employment Information

The hourly wage for this position is $24.00 per hour. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity.

We are committed to providing competitive compensation and complying with all applicable pay transparency legislation. Additional information about our total rewards offerings will be provided by the Talent Acquisition team during the hiring process.

Canadian work experience is not required for this position.

Please note that artificial intelligence-based tools may be used at certain stages of the recruitment and applicant screening process.

This posting is for an existing job vacancy.

Role Summary

The Food Service Supervisor plays an essential role in delivering a comfortable, welcoming, and high-quality lounge experience for guests. By providing effective team leadership, maintaining operational standards, and ensuring consistent food and beverage service, this position contributes to guest satisfaction, employee performance, and the overall success of the American Airlines Lounge.