Supervisor Responsibilities

This Job has supervisorial responsibilities.

Summary

The expectation of this position is that the employee performs their duties and responsibilities in an efficient and effective manner. Furthermore, the expectation is to perform these duties while working as a part of a team.

Essential and Responsibilities

• Coordinate with Catering clients to establish their catering event expectations to provide the catering service the client is expecting in a timely manner
• Responsible for planning and organizing the success of small to mid scale catering events at TD Place
• Create and ensure all catering estimates, BEOs, buffet layouts, floor plans, labels, menus and beverage menus for each event up to date
• Solidifying catering contracts, ensuring all the required information is signed off and confirmed by the client prior by the deadline date
• Confirm payment information from clients prior to the event. Store all credit card information as per our internal policy
• Ensures all catering binders are prepared, and filled out corrects for every event
• Lead the catering team through successful events, ensuring all event set up are to our Levy Standard, and all staff have prepped for the event so we are set up for success
• Ensuring that the team is always setting up prior to the event
• Assists the General Manager of Premium & Catering with the preparation of any large scale or multi day catering events
• Support and guide the Junior Catering coordinator ensuring they have the support they need to succeed
• Coordinate with the Admin to ensure all part-time staffing numbers are reached, interviewed, and onboarded. Responsible to assist and manage this task
• Create the training plan for Part-Time Catering Staff, Catering Supervisors and the Junior Coordinator, ensuring all the required training is being completed
• Create final event invoices and process payment for completed catering events
• Provide the Admin information for scheduling catering staff for upcoming events well in advance
• Distribute information on all upcoming catering events to the culinary team
• Coordinate with Culinary on all dietary information, buffet layouts
• Coordinate with the Catering Sous-Chef, Executive Chef, and the General Manager of Premium & Catering on pricing of items not on the catering menu
• Main contact for all backstage catering events. Ensuring the catering contract goes out with 48 hours of receiving the rider, ensures all set up and prep is ready prior to the show, and problem solves any issues that comes up throughout the event.
• Must maintain knowledge of catering menu offerings, dietary restrictions, and quantity recommendations based on the event
• Must communicate efficiently and effectively with all managers, staff, and other departments to ensure the success of an event
• Assist other departments when needed to ensure optimum service to guests
• Works as a team with Premium to ensure all event in the Premium & Catering Department are running successful, are prepped accordingly, and are cleaning up properly. Ensures we are demonstrating the one team one vision mentality
• Must be able to effectively communicate with managers and co-workers to effectively accomplish goals.
• Run a daily pre-shift with the catering team
• Ensure all catering services are meeting our high premium expectation
• Know locations of event spaces in the stadium
• Must be able to operate different food warming equipment, POS Machines and any other equipment used during the event
• Able to resolve team issues in a professional manner
• Ensure all items are returned to their proper storage locations and that the event is cleaned up properly, following closing procedures
• Lead and assist team members in assigned task including working as a catering server and other job duties as per operational needs
• Ensures cleanliness, readiness, and safety of assigned catering area following service standard and health & safety protocols
• Come up with new revenue generating ideas every fiscal year
• Conducts monthly inventory of catering equipment and product
• Responsible for working with our social media coordinator and the General Manager of Premium & Catering Services to come up with a marketing plan for bringing in additional revenue
• Responsible to fill in during a catering event if a problem arises, staff shortage or any other issues occur that will negatively effect the event
• Keep invoice and gratuity trackers up to date as per designated deadline
• Provide sales and gratuity reports as requested by the General Manager of Premium & Catering Services
• Promotes and demonstrates a team, positive and inclusive atmosphere in the team
• Creates custom beverage offerings to help bring a catering event to the next level
• Comes up with ways to upsell during a catering event
• Assists in the creation of catering menus
• All other tasks as delegated by General Manager of Premium & Catering Services.

Physical Demands/ Work Environment

• Ability to lift and carry up to 40lbs.
• Frequent periods of standing and walking
• Outdoor venue subject to changing environmental conditions.
• Frequent use of stairs.
• Size of Stadium tends to involve higher physical demands on event days.
• Sensory Attention: this environment is a noisy loud environment on event days.

Language Skills

• English is the working language at this job location. Candidate must be able to understand, read, write, and speak English.
• French is considered an asset; but is not mandatory.

Qualifications

• Minimum of 2 years’ previous catering or hospitality experience required
• Minimum of 2 years’ previous supervisor experience
• Minimum of 3 years’ previous customer service experience
• Creative ability to apply to the catering presentation of the food service operation
• Must have completed high school or equivalent. Relevant work experience will be considered an asset.
• Must be bondable, and pass an employer administered background check.
• Must be able to demonstrate mathematical skills
• Must possess a valid Smart Serve Certificate
• Knowledge of Microsoft Office (Word and Excel)
• Must be able to multi-task
• Must be able to work in a fast pace environment
• Must be able to work flexible shifts including nights, weekends, and holidays.
• Advanced Food Safety Certification considered an asset

The hourly wage rate for this position is $23.95. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.