Position Summary

The Starbucks Lead Hand plays a key role in supporting the daily operations of the café while delivering an outstanding customer experience. This position acts as a leader on shift, providing guidance, coaching, and support to team members while ensuring all Starbucks standards for quality, service, cleanliness, and food safety are consistently achieved.

The successful candidate is a positive and engaged leader who leads by example, promotes teamwork, and is passionate about developing others. They will assist management with operational execution, staff training, inventory management, merchandising, and maintaining a welcoming environment for both customers and employees.

Key Responsibilities

Leadership & Team Development

• Serve as a role model by demonstrating exceptional customer service and professionalism.
• Provide day-to-day direction, coaching, and support to Starbucks team members.
• Assist with onboarding and training new employees on Starbucks recipes, procedures, and service standards.
• Foster a positive and inclusive work environment built on teamwork, accountability, and respect.
• Support employee engagement initiatives and help recognize team accomplishments.
• Promote and reinforce our Compass values: We Care, We Share, We Dream, We Deliver.

Customer Service Excellence

• Create a welcoming and engaging atmosphere for every guest.
• Resolve customer concerns promptly and professionally.
• Ensure beverages and food items are prepared to Starbucks quality standards.
• Maintain a customer-first mindset while balancing operational priorities.

Operations & Quality Standards

• Oversee shift operations to ensure efficiency and service excellence.
• Support opening, mid-shift, and closing procedures.
• Ensure compliance with food safety, sanitation, health, and workplace safety requirements.
• Monitor product quality, freshness, and presentation standards.
• Maintain a clean, organized, and inviting café environment.

Inventory & Merchandising

• Assist with inventory counts, ordering, receiving, and storage of products.
• Monitor stock levels and communicate supply needs to management.
• Ensure merchandising displays are attractive, stocked, and aligned with Starbucks standards.
• Minimize waste and support cost-control initiatives.

Administrative Support

• Assist with cash handling, deposits, and point-of-sale procedures.
• Support scheduling and daily operational planning as required.
• Complete required operational documentation and reports.
• Communicate operational concerns and opportunities to management.

Qualifications

• Minimum one year of Starbucks, café, retail food service, or hospitality experience preferred.
• Previous leadership, supervisory, or training experience is considered an asset.
• Strong communication, organizational, and interpersonal skills.
• Demonstrated ability to motivate and coach team members.
• Strong attention to detail and commitment to quality.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Flexible availability including early mornings, evenings, weekends, and special events as required.

What Success Looks Like

The Starbucks Lead Hand successfully:

• Creates a positive and engaging customer experience.
• Builds a strong team culture through coaching and support.
• Maintains Starbucks operational and brand standards.
• Ensures food safety and cleanliness expectations are consistently met.
• Helps drive sales, customer satisfaction, and operational success.