The hourly wage rate for this position is $23 .  Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards offerings will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy

The Maple Leaf Lounge Stockroom Supervisor supports the Stockroom manager in all activities of the stockroom. Including team engagement and enablement, task delegation, Inventory control, quality control, stock management, adherence to all compliance areas and optimum customer service at all times. The position involves planning, organizing and exceptional attention to detail where all aspects of day to day stockroom functions. This position may also include business center management as required. Maintains company and customer QAHS standards.

Major Responsibility Area:

• Maintains positive relationship with Stockroom Manager through daily contact to discuss; areas of concern, report on deficiencies and obtain any new assignments.  
• Inspects the worksite daily and on an ongoing basis to ensure the delivery of services is consistent with the work specifications and required Quality Assurance standards.
• Regularly reviews assignments with associates to ensure tasks are performed properly and quality of work is maintained at expected levels.
• Responsible for the safety in the stockrooms of all personnel and ensures that equipment is in safe working condition. Ensures all accidents and property damage is reported to General Manager and appropriate CGC Support Services departments within proper deadlines.
• Reviews efficiencies of operations.
• Ensures ongoing ISO compliance.
• Regularly attends meetings with management team, lead by the General Manager.
• Identify and resolve problems in the Stockroom and informs or involves the Stockroom Manager as necessary. Documents all complaints and follows up to ensure there is a resolution.
• Maintain the high standards of customer service at all times
• Responsible for executing and managing all functions of the stockrooms
• Responsible for training, developing and motivating staff
• Maintains accurate weekly inventory of alcohol and other food items as required
• Ensures adherence to Compass & Air Canada policies and procedures
• Ensures adherence to Compass Food Safety and Physical Safety Policies and Procedures
• Ensure that appropriate quality standards and practices are in place
• Foster excellent employee morale and customer service attitude
• Adheres daily to Key Performance Indicators to ensure client expectations are continuously being met
• Responsible for addressing customer concerns and questions in a timely an professional manner
• Engages with customers by following established practices and standards as defined by the 7 Essentials of Customer Service
• Acts to provide solutions and resolve problems to ensure service is never compromised
• Assists with scheduling, payroll, Health & Safety, Logs as required (as per Manager Portfolio responsibilities as assigned by Operations Manager)
• Performs other assigned duties as needed or directed by the Stockroom Manager.

Safety Responsibilities:

• Set an example for associates to follow by incorporating safe work practices in all aspects of their activities and abiding by the Clients & Company’s safety policies and procedures.
• Attend all required health & safety training
• Reports and corrects any safety concerns and advises employees of potential/unsafe conditions or hazards
• Complies and enforces the H&S regulations, the OHSA and company policies/procedures in a consistent manner.
• Ensure/provide necessary training for employees on the hazards of their jobs using the Safe Work Practices and Task Hazard Assessments.
• Ensure/provide training for the operation of equipment at their location.
• Investigates incidents/injuries/near misses to determine root cause and implement any corrective actions – Reports injuries within 24-hours to the H&S Risk Dept
• Assists injured workers to the fullest extent to ensures participation in the early and safe return to work process as per our RTW policy
• Assuring that safety devices and PPE are available and properly utilized.
• Reviews Inspection reports, JHSC minutes and provides corrective actions on any known deficiencies.
• Conduct monthly safety inspection.
• Ensure safety meetings with all staff occur minimally once a month.
• Oversight of 24/7 in Lounge and follow up with Associates to complete on time. Ensure 24/7 is at 100% compliance.  Communicate with Stockroom Manager monthly status of 24/7 in the Stockroom. 

Qualifications of Incumbent:

• Post-secondary degree/diploma in Hospitality and/or Food Service Management, Hotel and Restaurant Management; advanced FST, Smart Serve or equivalent food safety certification preferred.
• Minimum three years of food service management experience with branded concepts.
• Excellent client relationship and verbal and written communication skills.
• Exceptional organizational skills with a strong attention to detail.
• Proficient in MS Word, Excel, PowerPoint and Outlook and demonstrate working knowledge of food service POS/IT systems.
• Available to work week days, evenings and weekends.

Hours of work: We are a 24/7 business environment. Managers will be required to work the hours that will encompass the core hours for client and employee visits. Weekend and statutory holiday work are required.