The Role 

The Director of Operations, Food & Beverage will lead the operation and people responsible for all food and beverage offerings to thousands of guests that visit our locations every year. 

Responsibilities 

• Drive financial profitability through department reporting, yearly budgeting, as well as monitoring daily spends 

• Oversees control of all inventories, product cost, cash handling and purchasing. Implement cost controls as needed to achieve positive financial results 

• Acts as a liaison with team, including partner’s operational team, Compass team and other areas as needed to ensure efficient operational performance 

• Develops and recommends all menus, promotions and programs in accordance with Compass standards 

• Builds and maintains strong relationships with guests, subcontractors and Compass associates 

• Ensures that all security, safety, and sanitation standards are achieved and follows and enforces responsible alcohol service policies  

• Recruit, hire, train, and teach direct management reports as well as hourly associates. Construct a strong team based on personal strengths and abilities while keeping everyone accountable for job responsibilities and roles 

• Uses engagement strategies to recognize, motivate and celebrate individuals and teams delivering outstanding performance throughout location 

• Hold strong attention to detail, ability to problem solve, openness to collaborate and communicate, build positive culture, as well as a driven attitude to as aspects of the position 

• manage multi-million-dollar budgets; accurately project revenue, labor, and COGS. 

• Own the financial performance of the operation, ensuring revenue targets and margins are met. 

• Oversee capital projects, ROI analysis, and infrastructure improvements. 

• Analyze KPIs, sales data, labor reports, and guest feedback to guide strategy. 

• Manage diverse concepts (concessions, premium dining, catering, culinary simultaneously. 

• Proficiency with POS, inventory scheduling tools, and IT integrations. 

• Partner with sponsorship/marketing to integrate campaigns into F&B execution (e.g., IPTV, branded packaging). 

• Comply to all Health and Safety Policies and procedures   

• Adhere to uniform standards and job specific standard operation procedures  

• Other duties as assigned  

The Qualifications 

• Associate’s or Bachelor’s degree in Hospitality Management or related field preferred 

• A minimum of 8 years Food and Beverage Management experience at a Director of Operations/General Manager level in a sports and entertainment atmosphere. Experience managing a high-volume Food & Beverage operation 

• Budgeting and forecasting experience  

• Able to communicate effectively with management team, guests and associates by speaking and comprehending English. English reading, writing, math and computer skills required 

• Strong leadership skills with the ability to coach, mentor, and motivate staff  

• Ability to maintain organization in a changing environment 

• Exhibits initiative, responsibility, flexibility and leadership 

• Availability to work regular extended shifts of 10 hours or more as business dictates. Must have flexible schedule to work nights, weekends, and holidays 

• Proficient in computer services such Microsoft Office as well as capability and willingness to learn internal systems both retail and tech systems