Position Responsibilities:

• Coordinate all digital menu and signage requirements across platforms.
• Manage and update digital screen systems, maintaining proficiency in proprietary software.
• Ahead of each event, execute timely content updates on digital menu boards and screens, ensuring accuracy of items, descriptions, allergens (as provided), and pricing.
• Monitor screen performance and accuracy; troubleshoot minor issues and escalate to IT or our Partner as required.
• Create and edit print-ready materials, ensuring alignment with brand standards and sponsorship requirements.
• Support layout design and organization of menu boards to enhance readability and guest decision-making.
• Conduct regular audits of menu boards during events to ensure alignment with POS system data.
• Collaborate with technical teams to support troubleshooting and ongoing system functionality.
• Partner with Marketing, Operations, and Culinary teams to execute promotional content and initiatives.
• Track menu changes and maintain accurate documentation for operational reference.
• Maintain strong documentation practices, including version control, standardized templates, and reference materials.
• Oversee and ensure consistency of allergen communication across all menus.
• Support seasonal planning and special hospitality projects.
• Provide additional support and take on responsibilities as assigned.

Knowledge, Skills, Abilities Required: 

• Fluent in verbal and written English communication, with the ability to professionally communicate and build strong relationships with key stakeholders.
• Exceptional attention to detail, with strong proofreading, organizational, and time-management skills.
• Experience managing digital content, menus, or signage (e.g., digital menu boards, Ampboard platforms, or similar tools).
• Strong working knowledge of graphic design applications.
• Advanced proficiency in Microsoft Office applications.
• Understanding of food service operations and the impact of menu accuracy on speed of service and guest experience.
• Ability to manage multiple priorities and adapt to shifting deadlines in a fast-paced, evolving environment.
• Strong interpersonal skills with the ability to collaborate effectively across departments.
• Comfortable working with menu data, spreadsheets, and basic reporting to identify discrepancies and opportunities.
• A blend of creative design capability and operational precision, with the ability to thrive in a high-volume environment.

Minimum Qualifications: 

• Education/Training: High School Diploma or Equivalent. 
• Experience: 1+ year experience with digital content creation. 
• Direct experience with Ampboards and/or IPTVs is considered an asset.
• Consistent availability to work evenings, weekends and holidays in alignment with the event schedule.