The Director of Retail Operations develops and reviews standard operating procedures; policies and operational guidelines to ensure customer satisfaction and employee productivity across the seasonally activated market, and complete management of training/development and education of retail staff in all retail locations. Core responsibilities revolve around the operational leadership for RBC Canadian Open, and the CPKC Women’s Open, and oversight of the totality of revenue generating opportunities, including e-commerce, for our Golf Canada partnership.

This individual will exercise significant authority over inventory management to ensure proper distribution levels and the satisfaction of monthly sales objectives for all company retail locations.

The salary range for this position is $95,000 to $105,000. Final compensation will be determined based on relevant skills, experience, qualifications, and internal equity. In addition to base salary, eligible employees may be entitled to other elements of total compensation, which may include group benefits, employer RRSP contributions, and discretionary bonus or incentive programs, where applicable to the role. We are committed to offering competitive compensation and comply with all applicable pay transparency legislation. Further details regarding our total rewards program will be shared by the Talent Acquisition team during the hiring process. Canadian work experience is not a requirement for this role. Please note that artificial intelligence–based tools may be used at certain stages of the recruitment and applicant screening process.

This is a posting for an existing job vacancy. 

Now, if you were to come on board as our Director of Retail Operations, we’d ask you to do the following for us:

• Drive financial profitability through department reporting, yearly budgeting, as well as monitoring daily spends
• Oversee purchasing of merchandise for retail operation with attention to product mix, responsible inventory levels, and turnover
• Build and maintain strong relationships with Golf Canada, vendors, partners, colleagues, and guests. Be receptive to feedback and coaching from different outlets
• Able to create and execute marketing initiative and directives in-venue, e-commerce, and within the market. Direct team to plan and execute off-site events or incremental locations
• Oversee and uphold visual presentation standards at all locations
• Review business with retail leadership consistently and discuss action plans to drive results.  Establish a plan for reversing negative sales trends. Understand and create awareness for the factors that impact sales volume
• Oversee P&L’s, approve all expenses, and hold team accountable to Variable Labor and end of Month COS
• Work with client on approvals for high-level expenditures surrounding CapEx
• Conduct regular meetings with Management and Golf Canada to ensure communication is shared throughout the team at all levels
• Drive e-commerce sales, marketing, inventory availability, creative, analytics, and customer service. Remain flexible on current trends and creativity to adjust plans in a moment’s notice
• Plan and execute client store specific events based on the promotional calendar to drive business
• Recruit, hire, train, and teach direct management reports as well as hourly associates. Construct a strong team based on personal strengths and abilities while keeping everyone accountable for job responsibilities and roles
• Hold strong attention to detail, ability to problem solve, openness to collaborate and communicate, build positive culture, as well as a driven attitude to as aspects of the position
• Implement, execute and follow up on operational and safety policies & procedures

Think you have what it takes to be our Director of Retail Operations? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:

• Minimum of 2 years of Store Director or GM level retail management experience OR 2 years of Multi Unit Management Experience
• Bachelor’s Degree preferred
• Ability to work long hours and have a flexible schedule to meet the needs of the business.  This position will require the ability to work weekdays, evenings, weekends and holidays surrounding event schedule
• Ability to travel to future tournament sites, tradeshows, and special events
• Previous experience with retail systems, such as Retail Pro, Retail Cloud, WFM scheduling and others

• Strong leadership skills with the ability to coach, mentor, and motivate staff and sales service team.
• Minimum 5 years’ experience in retail, hospitality, or related field
• 3 Years of Inventory and P&L management experience required
• Able to communicate effectively with internal teams, clients, and guests
• Able to keep clients abreast of all retail related initiatives/concerns
• English reading, writing, math, and computer skills required
• Experience with hard and soft lines of merchandise
• E-commerce experience in preferred but not required
• Buying experience is preferred but not required
• Ability to stand/walk long hours (8+ hours/day) and ability to maneuver around sales floor, stock room, and office
• Lifting of heavy objects (30-50 lbs.) on a semi-regular basis
• Frequent stretching, reaching and bending