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Assistant General Manager
ID de demande: 1498678
Catégorie: Foodservice Management – SALARY
Marque: Restaurant Associates (EPC)
Emplacement: Toronto, ON
Date d’affichage: January 19, 2026
Catégorie: Foodservice Management – SALARY
Marque: Restaurant Associates (EPC)
Emplacement: Toronto, ON
Date d’affichage: January 19, 2026
À PROPOS DE NOUS
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
QUEL SONT LES AVANTAGES POUR VOUS?
- Rejoignez une compagnie primée. Nous avons été reconnus pour être un des meilleurs lieux de travail par Great Place to Work, en plus d’avoir été nommé un des meilleurs lieux de travail dans l’industrie de la vente au détail et de l’accueil. Nous avons également été sélectionné pour figurer sur les listes FORTUNE Global 500 et FORTUNE World’s Most Admired Companies.
- Les occasions avec nous sont infinies. En tant que plus grande entreprise de services alimentaires et de soutien au monde, nous offrons une vaste gamme de possibilités d’apprentissage et de carrière à tous nos associés.
- Santé et sécurité. La santé et la sécurité de nos associés, clients et invités ont toujours été notre priorité absolue. Nous avons mis en place les bons processus pour nous assurer que nos équipes ont le soutien dont elles ont besoin pour rester en sécurité, tout en aidant à assurer la sécurité de nos clients.
- Avantages pour la santé. Pour nos associés admissibles, nous offrons une couverture complète en matière de santé, de vision et de soins dentaires.
- Un accent sur le mieux-être et la santé mentale. Maintenant, notre initiative en santé mentale et en bien-être a été créée pour partager des ressources dignes de confiance avec nos associés et les communautés que nous servons sur une variété de sujets, y compris le mieux-être mental, physique, spirituel et financier. Visitez notre site Web Stronger Together à
www.strongertogethercompass.com/fr . Nous avons également un programme d’aide à l’emploi qui permet à nos associés d’avoir accès à du soutien, des ressources et de l’information 24 h/24, 7 j/7. - Nous sommes aussi diversifiés que nos clients. Nous croyons que des environnements diversifiés et inclusifs favorisent l’innovation et la collaboration, tout en profitant à nos associés et clients. Nous nous engageons à Écouter, Apprendre et Agir; nos conseils d’action pour l’inclusion dans la diversité (DIAC) sont des groupes dirigés par des associés qui cherchent à favoriser l’inclusion par la sensibilisation culturelle, l’engagement et l’appréciation de la diversité. Ensemble, nous sommes plus forts!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
Pay Information
In accordance with provincial legislation and our commitment to transparent hiring practices, the compensation range for this position is provided. Final compensation will be determined based on qualifications, experience, and internal equity. Canadian work experience is not required. Please note that artificial intelligence tools are utilized in the applicant screening process.
This is a posting for an existing job vacancy.
Pour respecter la législation provinciale de l’Ontario et assurer la transparence de nos pratiques d’embauche, nous rendons publique la plage salariale de ce poste. La rémunération finale sera déterminée en fonction des qualifications, de l’expérience et de l’équité interne. Une expérience de travail au Canada n’est pas requise. Veuillez noter que des outils d’intelligence artificielle sont utilisés dans le processus de présélection des candidatures.
Il s’agit d’un affichage pour un poste actuellement vacant.
Pay range is $67,800 to $85,000.
Our Hospitality & Operations team is seeking a highly organized, service-driven, and people-focused Assistant General Manager (AGM) to support daily operations and deliver exceptional client, guest, and employee experiences. The AGM plays a critical role in ensuring seamless operational execution and is accountable for upholding Compass Group’s core pillars of Safety, Quality, Growth, Culture, and Innovation.
Reporting to the General Manager, the AGM supports overall operations across the unit, collaborates closely with clients and internal teams, and provides leadership that fosters an engaged, high performing culture. This role ensures operational standards are met, contractual expectations are achieved, and continuous improvement is embedded in all areas of service delivery.
Job Summary
Now, if you were to come on board as our Assistant General Manager, we’d ask you to do the following for us:
- Support client relationship management by ensuring contract requirements, reporting, and performance metrics are consistently met.
- Assist in operational reviews, journey mapping, and improvement initiatives.
- Collect and analyze unit data to support business reviews and respond to client inquiries.
- Ensure all KPI, SLA, and service standards are understood and achieved.
- Lead end to end recruitment, onboarding, and training for unit employees.
- Foster an inclusive culture built on coaching, recognition, and accountability.
- Maintain performance standards through 30/60/90 reviews, annual appraisals, and participation in talent mapping.
- Support development, succession planning, and mentorship of frontline leaders.
- Support budget creation, financial reporting, pricing management, and cost controls.
- Monitor labour ratios, product costs, and operational expenditures to ensure alignment with financial targets.
- Ensure exceptional client, guest, and employee experiences through consistent service standards and quality control.
- Lead implementation of goals, SOPs, training programs, and service-focused orientation processes.
- Develop action plans based on feedback and drive continuous improvement.
- Identify operational enhancements, efficiencies, and revenue growth opportunities.
- Encourage a culture of innovation and challenge the status quo to drive performance.
- Oversee daily floor operations in alignment with contract requirements, budget targets, SOPs, and corporate policies.
- Manage inventory, par levels, buffet presentation standards, and F&B execution.
- Support culinary training initiatives and maintain quality and presentation excellence.
- Oversee facility upkeep, maintenance planning, smallware and supplies, and furniture/equipment tracking.
- Support event booking procedures, planning meetings, and communication with internal teams.
- Ensure booking systems, policies, and service expectations are consistently upheld.
- Manage escalations, client expectations, and day of execution requirements.
- Lead unit level projects and collaborate with support services as needed.
- Maintain SOPs, tracking lists, performance audits, schedules, and vacation planning.
- Analyze guest feedback to drive service improvements.
Think you have what it takes to be our Assistant General Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Minimum 3–5 years of leadership experience in hospitality, food services, venue management, or related operations.
- Strong communication, interpersonal, and problem-solving skills.
- Ability to manage multiple priorities in a fast-paced environment.
- Demonstrated team leadership capability with a focus on culture and performance.
- Proficiency in Microsoft Office; experience with operational or event management software is an asset.
This post is also available in:
English
This post is also available in:
English