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Senior Director Product Design
ID de demande: 1496953
Catégorie: Digital – SALARY
Marque: Compass Digital
Emplacement: Toronto, ON
Date d’affichage: January 13, 2026
Catégorie: Digital – SALARY
Marque: Compass Digital
Emplacement: Toronto, ON
Date d’affichage: January 13, 2026
À PROPOS DE NOUS
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what’s possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.
QUEL SONT LES AVANTAGES POUR VOUS?
- Rejoignez une compagnie primée. Nous avons été reconnus pour être un des meilleurs lieux de travail par Great Place to Work, en plus d’avoir été nommé un des meilleurs lieux de travail dans l’industrie de la vente au détail et de l’accueil. Nous avons également été sélectionné pour figurer sur les listes FORTUNE Global 500 et FORTUNE World’s Most Admired Companies.
- Les occasions avec nous sont infinies. En tant que plus grande entreprise de services alimentaires et de soutien au monde, nous offrons une vaste gamme de possibilités d’apprentissage et de carrière à tous nos associés.
- Santé et sécurité. La santé et la sécurité de nos associés, clients et invités ont toujours été notre priorité absolue. Nous avons mis en place les bons processus pour nous assurer que nos équipes ont le soutien dont elles ont besoin pour rester en sécurité, tout en aidant à assurer la sécurité de nos clients.
- Avantages pour la santé. Pour nos associés admissibles, nous offrons une couverture complète en matière de santé, de vision et de soins dentaires.
- Un accent sur le mieux-être et la santé mentale. Maintenant, notre initiative en santé mentale et en bien-être a été créée pour partager des ressources dignes de confiance avec nos associés et les communautés que nous servons sur une variété de sujets, y compris le mieux-être mental, physique, spirituel et financier. Visitez notre site Web Stronger Together à
www.strongertogethercompass.com/fr . Nous avons également un programme d’aide à l’emploi qui permet à nos associés d’avoir accès à du soutien, des ressources et de l’information 24 h/24, 7 j/7. - Nous sommes aussi diversifiés que nos clients. Nous croyons que des environnements diversifiés et inclusifs favorisent l’innovation et la collaboration, tout en profitant à nos associés et clients. Nous nous engageons à Écouter, Apprendre et Agir; nos conseils d’action pour l’inclusion dans la diversité (DIAC) sont des groupes dirigés par des associés qui cherchent à favoriser l’inclusion par la sensibilisation culturelle, l’engagement et l’appréciation de la diversité. Ensemble, nous sommes plus forts!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Compass Digital? We are a member of Compass Group North America the leading foodservice and support services company. We create remarkable customer experiences through the innovative design and development of technology products and services. Compass Digital began as an innovation startup and the team has since rapidly grown and now supports technology and innovation across all of North America. Compass digital is comprised of user experience designers, developers, data scientists, project managers, business analysts, marketers and technology implementation managers, all of whom look at the world from a human perspective to rethink what’s possible in the areas of technology innovation and consumer engagement within the foodservice and hospitality industries. Join us.
About The Role
As Senior Director of Product Design, you will lead and grow a multi-layer product design organization responsible for elevating interactions, systems, and end-to-end experiences across a highly complex suite of enterprise software and consumer-facing digital products in food retail, food service, and hospitality space.
This role is pivotal to maturing Product Design into a core strategic driver of business outcomes. You will define the quality bar, shape design operations and systems, and influence product direction through clarity of thinking, strong judgment, and disciplined execution.
You will operate in an environment with high ambition, competing priorities, and strong cross-functional perspectives—particularly across Product Management and Engineering. Success requires maturity, negotiation strength, and comfort operating without perfect clarity.
You’ll work alongside a high-calibre group of leaders and practitioners with backgrounds spanning IDEO, frog, Fjord, McKinsey Design, and high-growth startups. This is a team that values rigor over theater, healthy debate over harmony, product over process, and outcomes over output.
This role is for a design leader who thrives in ambiguity, remains steady under pressure, and sees complexity as an opportunity to create clarity, leverage, and durable impact.
You will report directly to the VP of Design and serve as a key partner in advancing Design as a respected, enterprise-level capability.
Department: Design
Location: 72 Fraser Avenue, Toronto, Canada
Work Model: Hybrid (4 days in-office)
Job Summary
Now, if you were to come on board as our Senior Director, Product Design-, we’d ask you to do the following:
Lead the Product Design Practice at a Leadership Level
- Set and evolve a portfolio-level product design vision across enterprise platforms and customer-facing channels.
- Lead, coach, and scale a multi-layer design organization (Directors, Managers, Principals, and Senior ICs).
- Represent Design with confidence in senior and executive forums, advocating for experience quality, scope discipline, and long-term product health.
- Model calm, decisive leadership in fast-moving, high-pressure environments.
Navigate Complexity & Influence Outcomes
- Diplomatically navigate organizational friction without escalation—earning trust while holding firm on design standards.
- Partner closely with Product and Engineering leaders, developing deep empathy for their constraints while challenging assumptions and unrealistic scope.
- Negotiate trade-offs with clarity and conviction—knowing when to push, when to reframe, and when to say no.
Elevate Craft, Systems & Thinking
- Move the organization beyond “screens” toward systems thinking, service design, and operationally-aware experiences.
- Push the boundaries of UX/UI by exploring AI as an interface, not just a feature—rethinking workflows, decision support, and human–machine collaboration.
- Grow and evolve design systems, content, and accessibility practices to scale quality and consistency across products.
Outcomes over Output
- Champion a problem-first mindset, designing for outcomes rather than output.
- Ensure design work holds up in real physical operational environments, not just ideal scenarios.
- Establish clarity around
Think you have what it takes to be our Senior Director of Product Design? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- 12–15+ years in Product Design, with 5+ years in senior leadership roles.
- Proven experience designing for complex enterprise and operational software.
- Demonstrated ability to lead 10–20+ designers across multiple teams or product lines.
- xperience partnering with executive leadership and translating design value into business terms.
- A track record of delivering measurable business impact through design-led initiatives or transformations.
- Strong expertise in interaction and visual design, grounded in systems-level thinking.
- Demonstrated experience with organizational planning, resource negotiation, and budget ownership.
- Fluency in DesignOps, design systems, and cross-functional collaboration at scale.
- Familiarity with AI
This post is also available in:
English
This post is also available in:
English