Job Summary

As a Corporate Concierge in an exclusive dining venue within a top 5 Canadian bank’s headquarters, you are the face of premium hospitality. Your creativity, personal commitment, and sophisticated approach will make a profound positive impact on valued clients, executives, and guests. The role involves anticipating needs, curating bespoke experiences, and ensuring seamless, high-touch service, upholding the prestigious image of both the dining establishment and the bank. The Concierge Supervisor provides essential, high-level support for catering and events. This role demands sophisticated judgment, astute discretion, and rigorous adherence to all health, safety, and security protocols.

Guest Services

· Proactively welcome guests to cultivate a refined atmosphere and create lasting impressions.

· Anticipate operational challenges and implement high-level solutions for seamless service.

· Infuse a personal touch into all digital communications, maintaining a premium connection throughout the reservation lifecycle.

· Ensure prompt, professional responses to all inquiries, reflecting 5-star standards.

· Exercise the utmost discretion, creativity, and efficiency in managing complex inquiries or resolving high-priority concerns.

Supervisor Responsibilities

· Strategically develop weekly schedules for optimal staffing.

· Provide expert coverage for breaks and vacations, ensuring uninterrupted service.

· Spearhead the evolution of concierge training programs and personnel development.

· Oversee high-volume administrative projects, maintaining rigorous detail and accountability.

· Monitor concierge metrics and facilitate the attainment of operational and strategic goals.

· Audit all communication channels, utilizing expert judgment to escalate matters of high strategic importance.

· Serve as the initial point of escalation for internal inquiries, providing clear guidance to the team.

· Rigorously enforce corporate standards and procedures, providing constructive feedback to elevate staff performance.

Coordination & Administrative Responsibilities

· Provide essential planning and sophisticated coordination for Private Dining and À La Carte reservations, liaising with Conference Center stakeholders.

· Expertly coordinate intricate dietary requirements and specialized orders with precision and care.

· Manage sensitive requests for financial documentation with the highest level of precision and confidentiality.

· Work cohesively with all stakeholders to deliver a seamless, client-centric experience.

· Deliver high-level service during daytime and evening engagements, strictly adhering to Banquet Event Order specifications.

· Actively participate in strategic briefings with Front-of-House and Back-of-House teams for total operational alignment.

Physical Demands

The role requires regular standing; use of hands to handle or feel; reaching with hands and arms; talking or hearing. The employee must be able to frequently lift and/or move up to 25 pounds.

Core Competencies

· Previous experience as a Lead concierge or GSA in a luxury hotel or comparable corporate/hospitality environment is preferred.

· Proficiency in Microsoft Office required; EMS is an asset.

· Professional telephone and email etiquette required.

· Attention to detail and organizational skills while working effectively at a fast pace.

· Ability to work both independently and as a team member.

· Effective and timely communication with both guests and internal stakeholders.

· Maintain a professional appearance and demeanor at all times.

· Displays strong critical thinking and problem-solving skills.

· Strong emphasis on exceptional customer service.

· Flexible availability – opening, mid, and closing shifts as required.