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Accounts Receivable Collections Specialist
ID de demande: 1488793
Catégorie: Administrative Support – SALARY
Marque: Corporate
Emplacement: Mississauga, ON
Date d’affichage: December 11, 2025
Catégorie: Administrative Support – SALARY
Marque: Corporate
Emplacement: Mississauga, ON
Date d’affichage: December 11, 2025
À PROPOS DE NOUS
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.
QUEL SONT LES AVANTAGES POUR VOUS?
- Rejoignez une compagnie primée. Nous avons été reconnus pour être un des meilleurs lieux de travail par Great Place to Work, en plus d’avoir été nommé un des meilleurs lieux de travail dans l’industrie de la vente au détail et de l’accueil. Nous avons également été sélectionné pour figurer sur les listes FORTUNE Global 500 et FORTUNE World’s Most Admired Companies.
- Les occasions avec nous sont infinies. En tant que plus grande entreprise de services alimentaires et de soutien au monde, nous offrons une vaste gamme de possibilités d’apprentissage et de carrière à tous nos associés.
- Santé et sécurité. La santé et la sécurité de nos associés, clients et invités ont toujours été notre priorité absolue. Nous avons mis en place les bons processus pour nous assurer que nos équipes ont le soutien dont elles ont besoin pour rester en sécurité, tout en aidant à assurer la sécurité de nos clients.
- Avantages pour la santé. Pour nos associés admissibles, nous offrons une couverture complète en matière de santé, de vision et de soins dentaires.
- Un accent sur le mieux-être et la santé mentale. Maintenant, notre initiative en santé mentale et en bien-être a été créée pour partager des ressources dignes de confiance avec nos associés et les communautés que nous servons sur une variété de sujets, y compris le mieux-être mental, physique, spirituel et financier. Visitez notre site Web Stronger Together à
www.strongertogethercompass.com/fr . Nous avons également un programme d’aide à l’emploi qui permet à nos associés d’avoir accès à du soutien, des ressources et de l’information 24 h/24, 7 j/7. - Nous sommes aussi diversifiés que nos clients. Nous croyons que des environnements diversifiés et inclusifs favorisent l’innovation et la collaboration, tout en profitant à nos associés et clients. Nous nous engageons à Écouter, Apprendre et Agir; nos conseils d’action pour l’inclusion dans la diversité (DIAC) sont des groupes dirigés par des associés qui cherchent à favoriser l’inclusion par la sensibilisation culturelle, l’engagement et l’appréciation de la diversité. Ensemble, nous sommes plus forts!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.
Job Summary
The salary range for this position is $60,000 to $65,000.
The Bilingual Accounts Receivable (AR) Collection Specialist, is responsible for managing customer accounts, reducing past-due balances, and ensuring timely collection of payments. This role requires strong communication, analytical skills, and the ability to resolve billing issues while maintaining excellent customer relationships. The Specialist will work closely with billing, finance, operations, and sales teams to ensure accuracy and efficiency across the end-to-end AR process.
Now, if you were to come on board as our Accounts Receivable Collection Specialist, we’d ask you to do the following for us:
- Collections & Customer Account Management
- Proactively manage an assigned portfolio of customer accounts to ensure timely collection of outstanding receivables.
- Conduct regular outbound calls, emails, and follow-ups with customers regarding overdue invoices.
- Build strong working relationships with customers to resolve payment issues and encourage on-time payments.
- Monitor customer payment trends and escalate concerns as needed.
- Invoice & Payment Reconciliation
- Review customer accounts for accuracy, validate outstanding balances, and reconcile discrepancies.
- Investigate short payments, deductions, credit issues, unapplied cash, and missing remittances.
- Collaborate with billing and cash application teams to ensure correct posting and resolution of errors.
- Dispute Resolution & Issue Management
- Identify disputes or billing concerns raised by customers and coordinate resolution with internal departments (billing, sales, operations, etc.).
- Track pending disputes and ensure timely closure, documenting root causes to prevent recurrence.
- Maintain detailed notes on all collection activities and customer communications.
- Reporting & Performance Tracking
- Prepare Monthly and Quarterly reports with insights on high-risk accounts.
- Assist in month-end close activities related to AR, including account reconciliations and reporting.
- Customer Service & Internal Collaboration
- Provide exceptional service during all customer interactions while balancing firm collection requirements.
- Collaborate closely with sales, operations, billing, and finance teams to maintain accurate account information.
- Support ad-hoc tasks and special projects as required by management.
Think you have what it takes to be our Accounts Receivable Collection Specialist? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful in the role:
- 3–5 years of AR collections, billing, or credit experience (industry experience is a plus).
- Strong communication (verbal & written) and negotiation skills both, in English and French
- Excellent attention to detail with strong analytical and problem-solving abilities.
- Intermediate to advanced skills in Excel; experience with ERP/AR systems
This post is also available in:
English
This post is also available in:
English