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Customer Service Representative/Pre-Writer
ID de demande: 1488498
Catégorie: Customer Service/Experience Management – SALARY
Marque: Canteen/Vending
Emplacement: Toronto, ON
Date d’affichage: December 11, 2025
Catégorie: Customer Service/Experience Management – SALARY
Marque: Canteen/Vending
Emplacement: Toronto, ON
Date d’affichage: December 11, 2025
À PROPOS DE NOUS
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.
QUEL SONT LES AVANTAGES POUR VOUS?
- Rejoignez une compagnie primée. Nous avons été reconnus pour être un des meilleurs lieux de travail par Great Place to Work, en plus d’avoir été nommé un des meilleurs lieux de travail dans l’industrie de la vente au détail et de l’accueil. Nous avons également été sélectionné pour figurer sur les listes FORTUNE Global 500 et FORTUNE World’s Most Admired Companies.
- Les occasions avec nous sont infinies. En tant que plus grande entreprise de services alimentaires et de soutien au monde, nous offrons une vaste gamme de possibilités d’apprentissage et de carrière à tous nos associés.
- Santé et sécurité. La santé et la sécurité de nos associés, clients et invités ont toujours été notre priorité absolue. Nous avons mis en place les bons processus pour nous assurer que nos équipes ont le soutien dont elles ont besoin pour rester en sécurité, tout en aidant à assurer la sécurité de nos clients.
- Avantages pour la santé. Pour nos associés admissibles, nous offrons une couverture complète en matière de santé, de vision et de soins dentaires.
- Un accent sur le mieux-être et la santé mentale. Maintenant, notre initiative en santé mentale et en bien-être a été créée pour partager des ressources dignes de confiance avec nos associés et les communautés que nous servons sur une variété de sujets, y compris le mieux-être mental, physique, spirituel et financier. Visitez notre site Web Stronger Together à
www.strongertogethercompass.com/fr . Nous avons également un programme d’aide à l’emploi qui permet à nos associés d’avoir accès à du soutien, des ressources et de l’information 24 h/24, 7 j/7. - Nous sommes aussi diversifiés que nos clients. Nous croyons que des environnements diversifiés et inclusifs favorisent l’innovation et la collaboration, tout en profitant à nos associés et clients. Nous nous engageons à Écouter, Apprendre et Agir; nos conseils d’action pour l’inclusion dans la diversité (DIAC) sont des groupes dirigés par des associés qui cherchent à favoriser l’inclusion par la sensibilisation culturelle, l’engagement et l’appréciation de la diversité. Ensemble, nous sommes plus forts!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.
Job Summary
The Customer Service Representative, OCS is responsible for overseeing all OCS coffee accounts as the “onsite” point of contact for customer queries. This person will be responsible for sharing our values, providing exceptional customer service, and building strong relationships while ensuring strong loyalty and repeat business. Personable service excellence is key to success in this role.
Now, if you were to come on board as our Customer Service Representative, OCS, we’d ask you to do the following for us:
- Visit customers on a regular basis ensuring all kitchen/pantry areas are fully stocked with supplies, upselling and placing orders when required
- Ensure all orders are submitted in a timely manner to ensure customers receive product on scheduled delivery days
- Organize, rotate and stock shelves and merchandise during each visit
- Replenish and clean some coffee machines at each location
- Communicate any issues or concerns and collaborate with management to maintain positive business relationships and ensure repeat business and future sales
Think you have what it takes to be our Customer Service Representative, OCS? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role:
- One to two years related experience and/or training or equivalent combination of education and experience
- Some knowledge of, or be willing to learn all aspects of, the office coffee business, e.g. coffee/pantry products and equipment
- Technically inclined or willing to learn how to operate program and maintain equipment that we supply to our customers
- Able to work independently with little supervision
- Proven ability to manage and organize multiple accounts while maintaining sharp attention to detail
- Excellent verbal and written communication and listening skills
- Strong time management and results focused; able to prioritize, multitask and meet deadlines
- Demonstrate professionalism and strong customer service at all times
- High School/GED equivalent is required
- Required to use your own vehicle to visit customers across the GTA and surrounding areas
- Valid full G class Drivers Licence with a clean driver’s abstract and comfortable driving a large van or truck when needed to assist with deliveries
This post is also available in:
English
This post is also available in:
English