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Operations Excellence Manager
ID de demande: 1471342
Catégorie: Foodservice Management – SALARY
Marque: Eurest Dining Group
Emplacement: Toronto, ON
Date d’affichage: October 14, 2025
Catégorie: Foodservice Management – SALARY
Marque: Eurest Dining Group
Emplacement: Toronto, ON
Date d’affichage: October 14, 2025
À PROPOS DE NOUS
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
QUEL SONT LES AVANTAGES POUR VOUS?
- Rejoignez une compagnie primée. Nous avons été reconnus pour être un des meilleurs lieux de travail par Great Place to Work, en plus d’avoir été nommé un des meilleurs lieux de travail dans l’industrie de la vente au détail et de l’accueil. Nous avons également été sélectionné pour figurer sur les listes FORTUNE Global 500 et FORTUNE World’s Most Admired Companies.
- Les occasions avec nous sont infinies. En tant que plus grande entreprise de services alimentaires et de soutien au monde, nous offrons une vaste gamme de possibilités d’apprentissage et de carrière à tous nos associés.
- Santé et sécurité. La santé et la sécurité de nos associés, clients et invités ont toujours été notre priorité absolue. Nous avons mis en place les bons processus pour nous assurer que nos équipes ont le soutien dont elles ont besoin pour rester en sécurité, tout en aidant à assurer la sécurité de nos clients.
- Avantages pour la santé. Pour nos associés admissibles, nous offrons une couverture complète en matière de santé, de vision et de soins dentaires.
- Un accent sur le mieux-être et la santé mentale. Maintenant, notre initiative en santé mentale et en bien-être a été créée pour partager des ressources dignes de confiance avec nos associés et les communautés que nous servons sur une variété de sujets, y compris le mieux-être mental, physique, spirituel et financier. Visitez notre site Web Stronger Together à
www.strongertogethercompass.com/fr . Nous avons également un programme d’aide à l’emploi qui permet à nos associés d’avoir accès à du soutien, des ressources et de l’information 24 h/24, 7 j/7. - Nous sommes aussi diversifiés que nos clients. Nous croyons que des environnements diversifiés et inclusifs favorisent l’innovation et la collaboration, tout en profitant à nos associés et clients. Nous nous engageons à Écouter, Apprendre et Agir; nos conseils d’action pour l’inclusion dans la diversité (DIAC) sont des groupes dirigés par des associés qui cherchent à favoriser l’inclusion par la sensibilisation culturelle, l’engagement et l’appréciation de la diversité. Ensemble, nous sommes plus forts!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Job Summary
As an Operations Excellence Manager, you will drive operational excellence across corporate hospitality services, improving quality, cost, safety, and guest experience. You will lead cross-functional initiatives that streamline processes, reduce waste, and lift service standards across food and beverage, events, and guest services. You will design and own KPIs, coach teams on continuous improvement, and ensure regulatory and company standards are met.
Now, if you were to come on board as our Operations Excellence Manager, we’d ask you to do the following for us:
- Lead operational assessments to map processes, find bottlenecks, and identify cost, quality, and speed improvements
- Design, deploy, and sustain lean and continuous improvement initiatives, with clear charters, owners, and success metrics
- Build and maintain KPI dashboards for service quality, productivity, cost, safety, and guest satisfaction, and drive action from insights
- Standardize best practices and SOPs across sites, ensuring compliance with health, safety, sanitation, allergen, and record-keeping requirements
- Partner with culinary, catering, retail, and guest services to optimise labour, menu or service workflows, and event execution
- Run pilots, track benefits, and scale validated improvements across multiple locations
- Support annual planning and forecasting with data-driven targets; monitor results and course-correct with site leaders
- Coach managers and front-line teams in problem solving, root cause analysis, and change adoption
- Integrate sustainability considerations into daily operations and event planning
- Prepare clear progress updates for leadership, highlighting impact, risks, and next steps
Think you have what it takes to be the Operations Excellence Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you’ll be successful in the role.
- 5+ years in operations improvement, hospitality operations, or a related field with measurable results in service, cost, and quality
- Strong command of continuous improvement methods and practical change management
- Experience using methodology from Lean Six Sigma or Kaizen
- Financial acumen, including labour and cost control, benefits tracking, and ROI communication
- Proven ability to translate data into decisions
- Experience building and reporting on KPIs and health metrics
- Strong stakeholder skills, able to influence without authority and work across functions and sites
- Knowledge of hospitality standards, including food safety, sanitation, and allergen controls
- Clear communicator, organised, and comfortable in a fast-paced environment; able to prioritise and deliver
This post is also available in:
English
This post is also available in:
English