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Hospitality Manager, Retail
ID de demande: 1441632
Catégorie: Customer Service/Experience Management – SALARY
Marque: Restaurant Associates (EPC)
Emplacement: Waterloo, ON
Date d’affichage: July 17, 2025
Catégorie: Customer Service/Experience Management – SALARY
Marque: Restaurant Associates (EPC)
Emplacement: Waterloo, ON
Date d’affichage: July 17, 2025
À PROPOS DE NOUS
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
QUEL SONT LES AVANTAGES POUR VOUS?
- Rejoignez une compagnie primée. Nous avons été reconnus pour être un des meilleurs lieux de travail par Great Place to Work, en plus d’avoir été nommé un des meilleurs lieux de travail dans l’industrie de la vente au détail et de l’accueil. Nous avons également été sélectionné pour figurer sur les listes FORTUNE Global 500 et FORTUNE World’s Most Admired Companies.
- Les occasions avec nous sont infinies. En tant que plus grande entreprise de services alimentaires et de soutien au monde, nous offrons une vaste gamme de possibilités d’apprentissage et de carrière à tous nos associés.
- Santé et sécurité. La santé et la sécurité de nos associés, clients et invités ont toujours été notre priorité absolue. Nous avons mis en place les bons processus pour nous assurer que nos équipes ont le soutien dont elles ont besoin pour rester en sécurité, tout en aidant à assurer la sécurité de nos clients.
- Avantages pour la santé. Pour nos associés admissibles, nous offrons une couverture complète en matière de santé, de vision et de soins dentaires.
- Un accent sur le mieux-être et la santé mentale. Maintenant, notre initiative en santé mentale et en bien-être a été créée pour partager des ressources dignes de confiance avec nos associés et les communautés que nous servons sur une variété de sujets, y compris le mieux-être mental, physique, spirituel et financier. Visitez notre site Web Stronger Together à
www.strongertogethercompass.com/fr . Nous avons également un programme d’aide à l’emploi qui permet à nos associés d’avoir accès à du soutien, des ressources et de l’information 24 h/24, 7 j/7. - Nous sommes aussi diversifiés que nos clients. Nous croyons que des environnements diversifiés et inclusifs favorisent l’innovation et la collaboration, tout en profitant à nos associés et clients. Nous nous engageons à Écouter, Apprendre et Agir; nos conseils d’action pour l’inclusion dans la diversité (DIAC) sont des groupes dirigés par des associés qui cherchent à favoriser l’inclusion par la sensibilisation culturelle, l’engagement et l’appréciation de la diversité. Ensemble, nous sommes plus forts!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Restaurant Associates? Imagine joining a team that’s at the top of their game. Come to work at Restaurant Associates and learn from the pros how to serve thousands of visitors in some of the world’s best venues. Because of what we do, more than 30,000 guests enjoy an unforgettable experience every day. Learn. Grow. Serve. It’s a winning combination. Join us.
Job Summary
If you were to come on board as a Hospitality Manager, we’d ask you to do the following for us:
- Provide engaging and anticipative service to all office employees, executives, and visitors.
- Lead a team and manage all HR functions, support, payroll and associate development plans
- Perform administrative tasks and provide guidance to team in completion, including time-off and daily coverage schedules
- Coordinate day-ahead team reviews and daily activities to ensure timely, accurate completion of tasks
- Inspire, motivate, and engage staff to prioritize excellent customer service and hospitality above all else
- Work closely with facilities, local technology teams, and other key stakeholders to ensure a flawless in office experience
- Collaborate with internal partners on the entire meeting/event lifecycle including critical paths, resource allocation, sourcing of specific products, assignment of responsibilities, management of logistics
- Coordinate with external vendors and catering suppliers as required, ensuring the highest level of satisfaction for in office and external meetings and events
- Support and carry out security, fire, health, and safety guidelines as required
- Coordinate with 3rd party vendors relating to systems, maintenance, etc.
- Assist with room set ups and AV support
- Light housekeeping and other duties as required
Think you have what it takes to be our Hospitality Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Degree or working experience in a luxury hospitality environment is considered a strong asset – corporate, restaurant or hotels. Preference given to those with events/catering experience
- At least 3 years in a supervisory or management role
- Excellent written and verbal communication skills
- Strong relationship building, analytical and adaptability skills
- Strong technical skills and ability to learn and operate internal and external systems.
- Ability to manage competing priorities and meet frequent deadlines.
- Intermediate to advanced proficiency in Microsoft Office (Excel, Outlook, Teams, PowerPoint etc.) Proficiency in event Management or Rooms Booking Software is a bonus
- Resourceful learner with an improvement mindset and strong problem-solving abilities
This post is also available in:
English
This post is also available in:
English