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Director of Retail Operations
ID de demande: 1410073
Catégorie: Customer Service/Experience Management – SALARY
Marque: Levy
Emplacement: Winnipeg, MB
Date d’affichage: March 24, 2025
Catégorie: Customer Service/Experience Management – SALARY
Marque: Levy
Emplacement: Winnipeg, MB
Date d’affichage: March 24, 2025
À PROPOS DE NOUS
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more. From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
QUEL SONT LES AVANTAGES POUR VOUS?
- Rejoignez une compagnie primée. Nous avons été reconnus pour être un des meilleurs lieux de travail par Great Place to Work, en plus d’avoir été nommé un des meilleurs lieux de travail dans l’industrie de la vente au détail et de l’accueil. Nous avons également été sélectionné pour figurer sur les listes FORTUNE Global 500 et FORTUNE World’s Most Admired Companies.
- Les occasions avec nous sont infinies. En tant que plus grande entreprise de services alimentaires et de soutien au monde, nous offrons une vaste gamme de possibilités d’apprentissage et de carrière à tous nos associés.
- Santé et sécurité. La santé et la sécurité de nos associés, clients et invités ont toujours été notre priorité absolue. Nous avons mis en place les bons processus pour nous assurer que nos équipes ont le soutien dont elles ont besoin pour rester en sécurité, tout en aidant à assurer la sécurité de nos clients.
- Avantages pour la santé. Pour nos associés admissibles, nous offrons une couverture complète en matière de santé, de vision et de soins dentaires.
- Un accent sur le mieux-être et la santé mentale. Maintenant, notre initiative en santé mentale et en bien-être a été créée pour partager des ressources dignes de confiance avec nos associés et les communautés que nous servons sur une variété de sujets, y compris le mieux-être mental, physique, spirituel et financier. Visitez notre site Web Stronger Together à
www.strongertogethercompass.com/fr . Nous avons également un programme d’aide à l’emploi qui permet à nos associés d’avoir accès à du soutien, des ressources et de l’information 24 h/24, 7 j/7. - Nous sommes aussi diversifiés que nos clients. Nous croyons que des environnements diversifiés et inclusifs favorisent l’innovation et la collaboration, tout en profitant à nos associés et clients. Nous nous engageons à Écouter, Apprendre et Agir; nos conseils d’action pour l’inclusion dans la diversité (DIAC) sont des groupes dirigés par des associés qui cherchent à favoriser l’inclusion par la sensibilisation culturelle, l’engagement et l’appréciation de la diversité. Ensemble, nous sommes plus forts!
You might not know our name, but you know where we are. That’s because Compass Group Canada is part of a global foodservice and support services company that’s the 6th largest employer in the world, with 625,000 employees.
You’ll find us in schools, colleges, hospitals, office buildings, senior living communities, tourist attractions, sports venues, remote camps and military installations and more. We’re in all major cities, at remote work sites and everywhere in between – doing business in Canada and 50+ other countries where you can learn and grow. Join us now and point your career forward!
Why work with Levy Canada? Operating in over 200 locations across North America, Levy leverages unbridled creativity, custom strategies, impeccable service, and true love for great food to create unforgettable experiences at arenas, convention centres, entertainment venues and more. From suites and concessions, to high-profile events, we are passionate about delivering the most memorable food and beverage experiences for our partners and guests.
Job Summary
The Director of Retail Operations at the Assiniboine Park Conservancy develops and reviews standard operating procedures; policies and operational guidelines to ensure customer satisfaction and employee productivity across the market, and complete management of training/development and education of retail staff in all retail locations. This individual will exercise significant authority over inventory management to ensure proper distribution levels and the satisfaction of monthly sales objectives for all company retail locations.
Now, if you were to come on board as our Director of Retail Operations, we’d ask you to do the following for us:
- Drive financial profitability through department reporting, yearly budgeting, as well as monitoring daily spends.
- Oversee purchasing of merchandise for retail operation with attention to product mix, responsible inventory levels, and turnover
- Build and maintain strong relationships with leagues, vendors, partners, colleagues, and guests. Be receptive to feedback and coaching from different outlets.
- Able to create and execute marketing initiative and directives in-venue, e-commerce, and within the market. Direct team to plan and execute off-site events and festivals.
- Drive e-commerce sales, marketing, inventory availability, creative, analytics, and customer service. Remain flexible on current trends and creativity to adjust plans in a moment’s notice.
- Recruit, hire, train, and teach direct management reports as well as hourly associates. Construct a strong team based on personal strengths and abilities while keeping everyone accountable for job responsibilities and roles.
- Hold strong attention to detail, ability to problem solve, openness to collaborate and communicate, build positive culture, as well as a driven attitude to as aspects of the position.
- Overseeing Guest Services and Gate Admissions.
Think you have what it takes to be our Director of Retail Operations? We’re committed to hiring the best talent for the role. Here’s how we’ll know you are the best fit:
- Prior sales and/or retail professional work experience preferred
- Availability to work regular extended shifts of 10 hours or more as business dictates. Must have flexible schedule to work nights, weekends, and holidays.
- Proficient in computer services such Microsoft Office as well as capability and willingness to learn internal systems both retail and tech systems.
- Strong leadership skills with the ability to coach, mentor, and motivate staff and sales service team.
- Minimum 8-10 years’ experience in retail, hospitality, or related field
- Able to communicate effectively with internal teams, clients, and guests
- Able to keep clients abreast of all retail related initiatives/concerns.
- English reading, writing, math, and computer skills required
- Experience with hard and soft lines of sports merchandise
- E-commerce experience
- Must be able to work extended shifts of 10 hours or more as business dictates
This post is also available in:
English
This post is also available in:
English